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Usage on modem system control center

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Daniel34
New Poster

Usage on modem system control center

It’s been almost 3 months, and the usage on my modem setting and the usage meter on the app still isn’t the same. Could someone please check on this. Thanks

11 REPLIES 11
maratsade
Distinguished Professor IV

I hope one of the mods (@Damian@Remy , or @Liz) can figure this out for you.

Damian
Moderator

@Daniel34,

 

Thankyou for reaching out to us again. Please post pictures showing the discrepancies. It is possible that one is simply lagging behind the other in terms of updating your usage. -Damian 

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maratsade
Distinguished Professor IV

You may want to provide a screenshot of the usage status displayed on this page: http://192.168.0.1/#!/usage and one from here: https://my.hughesnet.com/en/usage/details

 

They recently moved all of the usage accounting to a centralized location to better service regular Satellite and Fusion-type accounts.

Although you might not have a Fusion account, the number being shown from the modem's System Status page or from the old Usage Meter reflects upon incorrect (default) plan totals of 250GB Service and 250GB Bonus - not your actual data plan.

Your correct plan and usage amounts can be found on either the web site (https://my.hughesnet.com/en/usage/details) or in the app on your phone/tablet (your second picture), both of which use the new system.

 


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

But after I used all my 50gb shouldn’t I be in fap mode

GabeU
Distinguished Professor IV


@Daniel34 wrote:

But after I used all my 50gb shouldn’t I be in fap mode


You should be in FAP mode between 8AM and 2AM if you're out of both Service Plan and Token data. If you're out of both and you're not in FAP during that time period, that's weird. 

 

When it comes to 2AM to 8AM, you'd be in FAP mode if you're out of all three data banks (Bonus, Service Plan and Tokens).


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

My speeds are normal and it says fully operational. It resets to 250gb every month on the modem usage. During bonus period it says I have 400gb left

Daniel34
New Poster

I’m just trying to be honest because I pay for the 50gb fusion plan, but I receiving more data and just wanted to check on it.

Fusion's FAP works a little different because of the LTE element (which I believe is subject to network load).

Again, as I already said, you should ignore what the modem's System Status page says, because it doesn't understand that you're on the Fusion plan. As a result it is showing the default 250GB minus Satellite usage only - not the LTE part.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

Ok thank you

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