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VERY slow email access

wgrobison1
Sophomore

Re: VERY slow email access

I did finally figure out how to turn off  the wifi for 2.4 ghz . I still can't pull up contacts or emailed contacts

Liz
Moderator
Moderator

Re: VERY slow email access

Hi wgrobison1,

 

That's great! I see that the wifi is off now, so you can use your Cisco-Linksys router with no threat of interference from the HughesNet's own wifi network.

 

The purpose of eliminating that source of wifi interference is to see if it improves the speed of your email access. So, when you try to access your email, how is it now? Does it still seem unusually slow?

 

Your concern about the e-mail contacts is a separate matter, which I've already escalated to our e-mail admins to review. I have not heard back from them yet, but once I do, I will let you know. Until then, let's see if we can resolve this slow email access you initially brought up.

 

Currently, your diagnostics show that you've got rain in your area, are you experiencing severe weather? If so, could it have maybe blown something in the way of or at your satellite dish?

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

wgrobison1
Sophomore

Re: VERY slow email access

Liz, 

  Email is loading fine now, but still no contacts and can't add contacts. 

   yes we had some very heavy rain for about 20 minutes that cut off internet but it came back up quickly

 

Liz
Moderator
Moderator

Re: VERY slow email access

OK great, just making sure there wasn't something unusual happening with your system. Glad to hear that email loads fine. So all we have left is the email contacts matter. I'll keep you posted on that once I get any questions or instructions from our e-mail admins.

 

  Your patience and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

wgrobison1
Sophomore

Re: VERY slow email access

Liz,

  My Contact Lists and emailed lists are back. Everything seems to be fine. 

Thank you.

Bill R

View solution in original post

Liz
Moderator
Moderator

Re: VERY slow email access

Hi wgrobison1, 

 

Thank you for this update, glad to hear it! Have a good weekend!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.