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VPN working at home suddenly not working

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Sophomore

VPN working at home suddenly not working

So I've been with Hughesnet for 5 years now. I start with saying that to state that I know how Hughesnet speed gets reduced when going over data plan. Also, I know how to use testmy.net. For the past 4 months I've been working from home, with no issues on VPN when I go over data. I actually downgraded my data plan to 10 gig 3mos ago because I literally go through 10 gig in 1 or 2 days, probably due to VPN and streaming occasionally. So out of the blue this month I'm only getting 100-300 kbps in the last 4 days which is not fast enough to get online. I called tech and twice now they have given me extra data and my speed is 6-10 mps which is fine, then it goes back to 100-300 kbps when that is used up. Anyone else have this issue? Does Hughesnet throttle people that use a lot of data? I'd be willing to pay more for more data, but don't see the point if that just means 1 or 2 more good days. I had a bad storm go through just prior to this, but tech guys on the phone state my connection is good and won't send a tech out unless I pay
17 REPLIES 17
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Distinguished Professor IV

Re: VPN working at home suddenly not working

@dhorwath 

 

Are you testing while usign the VPN?  If so, what happens with the testing when not using the VPN?


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor IV

Re: VPN working at home suddenly not working

@dhorwath 

 

Also, do you know which satellite and beam you're on?  I ask because of this.  

 

If not, you can see your Beam ID and Satellite Name on this page of the SCC.  The info is in the "Satellite" box on the lower right.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: VPN working at home suddenly not working

I'm on echostar beam 29. Also I disconnect VPN when testing, hardwired to modem. Thanks for checking in! I'm starting to feel like I'm on a naughty list for usage. Gonna look into CenturyLink if this is the case, I have to VPN for work. It's just odd that the past 3 months was fine. I've gotten a free service call on here years ago, not sure if that's the answer or not. Phone techs see no issues on their end
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Distinguished Professor IV

Re: VPN working at home suddenly not working

@dhorwath 

 

On the Satellite Name which does it say you're on, Echostar 17 or 19?


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: VPN working at home suddenly not working

Sorry, it's 17
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Distinguished Professor IV

Re: VPN working at home suddenly not working

@dhorwath 

 

Your gateway is in North Platte, NE, which means your issue likely isn't connected to the other person's, as theirs is in Amarillo, TX.  Your issues are similar, however, and you are on the same satellite, though I don't know that this means anything.  It's just an observation.

 

Hopefully a rep will have an idea of what could be going on.  Just in case you don't normally do so, make sure to leave your modem plugged in tomorrow so that they can run remote diagnostics to see if anything's amiss.  It's also possible that Damian might see this and reply this evening, as he's sometimes on in the evenings.  The reps here may be able to see something that a phone rep can't.

 

Hang in there. 

 

@Liz @Remy @Damian


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: VPN working at home suddenly not working

Sounds good, I appreciate your time
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Distinguished Professor IV

Re: VPN working at home suddenly not working


@dhorwath wrote:
Sounds good, I appreciate your time

You're quite welcome.  🙂


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Sophomore

Re: VPN working at home suddenly not working

I do know that over the years they have switched satellites for me, due to congestion. Maybe time to switch again. A lot of us in the boonies use Hughesnet