Are you testing while usign the VPN? If so, what happens with the testing when not using the VPN?
Also, do you know which satellite and beam you're on? I ask because of this.
If not, you can see your Beam ID and Satellite Name on this page of the SCC. The info is in the "Satellite" box on the lower right.
On the Satellite Name which does it say you're on, Echostar 17 or 19?
Your gateway is in North Platte, NE, which means your issue likely isn't connected to the other person's, as theirs is in Amarillo, TX. Your issues are similar, however, and you are on the same satellite, though I don't know that this means anything. It's just an observation.
Hopefully a rep will have an idea of what could be going on. Just in case you don't normally do so, make sure to leave your modem plugged in tomorrow so that they can run remote diagnostics to see if anything's amiss. It's also possible that Damian might see this and reply this evening, as he's sometimes on in the evenings. The reps here may be able to see something that a phone rep can't.
Hang in there.
Sounds good, I appreciate your time
You're quite welcome. 🙂