It can take several days. He'll contact you when he has some info to share.
damian do you have an update for me yet?
The investigation has been successfully launched and I will have results for you soon. I understand you are frustrated and I do apologize for the inconvenience. Since you seem to run out of data fairly quickly and frequently, I recommend reviewing this link http://hninfo.us/datatips for helpful tips in the meantime. I understand this will not help with the real-time, gaming issue specifically, but it may provide assistance regarding other areas you require service for.
alright its just really aggrivating because i have to play games on my hotspot and i still cant get decent performance
Just for clarity, there's nothing that Damian or anyone else will be able to do about the issue with real time online gaming, as the latency is just too high for it to work properly, so you'll still have to use another type of internet for those kinds of games.
Thank you for your patience while the call was being investigated. I have provided the results via private message.
Please refer there for information.