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Very Slow internet speeds

New Member

Very Slow internet speeds

Hughes net internet is not impressing me. download is 955 kbps and upload is 1.6 mbps can u help? URL is http://testmy.net/db/mKtoeurKV.h0Aqv5jbg
3 REPLIES 3
Professor

Re: Very Slow internet speeds

Jeremy, 

 

You posted a link to only one result, and this is not going to be helpful.  A history of results is needed to troubleshoot the issue. So the HN people can begin addressing your speed concerns, please create a free account at testmy.net account and run batches of 3-5 tests during different parts of the day. Post your test results link here in your thread. Please keep in mind that HughesNet will only accept testmy.net and the official HughesNet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

 

Most important points to remember during this test:

  • do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
  • use the 25MB size download test file 
  • If testing upload instead of download, you must use a 4MB size upload test file
  • space each test at least 5 minutes apart
  • post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

Jeremy4512 wrote:
Hughes net internet is not impressing me. download is 955 kbps and upload is 1.6 mbps can u help? URL is http://testmy.net/db/mKtoeurKV.h0Aqv5jbg

 

Moderator

Re: Very Slow internet speeds

Hello Jeremy,

Thank you for reaching out to us. I am sorry to see you are experiencing this. After running diagnostics on your account it appears there is thick cloud coverage at your location and could be causing slower speeds. Once the cloud coverage clears, I recommend power cycling the modem by unplugging it from the power brick for 30 seconds. Please allow up to 2 minutes for the modem to fully power back on once plugged back in. Let me know if this helps.

 

-Damian
 

Moderator

Re: Very Slow internet speeds

Jeremy,

 

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

 

-Damian