Solved: Very Slow internet speeds - Page 2 - Hughesnet Community

bill426 · ‎07-25-2017

I've been a Hughesnet customer for about 5 months and my internet speeds at night are horrible. I've complained previously and call tech support many times and the issue never went away. Never had much luck with them. Now however my speeds have drop to below 1 mbps. Hopefully if they don't wear me down I'll continue to post my speeds below until to problem is fixed. Below are 2 downloadsI performed and are tyicial of what I'm seeing. I have a gen 4 system.

http://testmy.net/db/t5RnK7L0f

http://testmy.net/db/P6qLJeywZ

GabeU · ‎07-26-2017

@bill426

If you aren't seeing them in your "Token Bytes Available" on your Status Meter (like in picture below), you may need to sign in to http://my.hughesnet.com/myaccount , go into the Usage section, then click on "Buy Tokens" under your Usage graphs. There, you should see either some free ones or prepaid ones. You click "Use" and it will add them to your "Token Bytes Available" bucket. Once there, they will be used just like Anytime Data (during the 2AM to 8AM period your Bonus Bytes will be used, though). The Token Bytes are only used when you have run out of data that would normally be used during that specific time frame (like Anytime Data normally being used now (10:27PM EST)).

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