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Very Slow service

New Member

Re: Very Slow service

do you have a cleaning program as in security options usually do ?
Moderator
Moderator

Re: Very Slow service

Hi Linda,

I see it's your first post here, so welcome to the community! We are here to help you and address your concerns. Please provide a case number or your HughesNet modem's serial number (located in the back/bottom) so we can pull up your account.

Having concurrent users/devices on a network can affect speeds. Is the service slow when only one device is connected to the network?

To help us address your concern, please connect your computer directly to the modem and run some speed tests for us to evaluate. Please run a set of 5 speed tests 3 times over the course of a 24 hour period for us to properly evaluate your speeds. Your patience and cooperation is appreciated, and we look forward to hearing back from you.

Speed test: http://consumer.performancetests.hughesnet.com

Thanks,
Liz

Thanks,
Liz

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