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Very good download speed but no upload speed

hollandmiranda6
New Member

Very good download speed but no upload speed

Hi i was wondering if any of you could help me out i'm having problems with my upload speed, which is none existent. I could really use the help i'm trying to work from home but my upload speed is not what it needs to be.

 

 

                                                                                                             Thanks,

                                                     

2 REPLIES 2
maratsade
Distinguished Professor III

Re: Very good download speed but no upload speed

What is your upload speed?  Could you run a few tests over at Testmy.net (upload test, manual size 4MB) and post the link to your MyResults page? EDIT: keep in mind that the system is designed for 3Mbps of upload speed. 

GabeU
Distinguished Professor IV

Re: Very good download speed but no upload speed

@hollandmiranda6 

 

Make sure to also be running the tests with a device that's connected via LAN cable and with the WiFi in the modem disabled.  

 

The full testing instructions are as follows, but in your case you'll want to focus on the upload tests, as that's what you're having a problem with...

 

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To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test in the batch at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please see this site.

The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).


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