Though many things can cause issues, the first steps to troubleshoot speed issues are running some speed testmy.net speed tests using a specific protocol. The instructions are as follows, and, in your case, you should perform some upload speed tests, as well.
To help the HughesNet Customer Service Reps get a head start on your speed concerns you should create a testmy.net account and, while signed into that account, and while using a single device connected to the modem with a LAN cable, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.
Please keep in mind that HughesNet will only accept testmy.net and the official HughesNet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed (if using the HT2000W modem)
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
I just saw that a very similar issue was resolved for someone else (see below), wondering if my problem is the same and if so can this be fixed remotley woithout sending a tech?
The tech just left. The system thought I was out of data and in FAP (with 6.2 gb left this month), but only my upload was affected by the bug, not download. He got the ghost FAP cleared, and my upload speeds have been restored!
Though your issue may not be related, to post a link to another thread you can copy the URL in the address bar of the thread you're looking at and paste it in here. The URL is the adress in the box above that starts with https://......
https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Elimi... --- Opens a thread about data management.
Edit: I took out the info about the permalink as it's not working correctly. But, you can still link to the thread itself by the method above, as the example shows.
Here is a little more info that may help in identifying the problem I'm having. The main issue is super slow internet, very slow on opening web pages sometimes over 2 minutes, timimg out while logging into accounts and ETC, my uplaod speeds have been very slow but my download speeds have been great almost always above 20 MBPS.
In the past I always used speed test to periodicly check speeds and I've noticed the ping and jitter have been very high since my internet has slowed down, ping is averaging around 900 up to 2100, jitter has been averaging around 500 and as high as 2300
In the past when the internet was working good I averaged around 700 ping and 200 Jitter
Hope this helps in identifying my issue.
It may very well have to do with the slow upload speeds, which are evident in your tests. I'm not positive of this, but they're definitely a bit low at times.
Are you seeing any State Codes when you go to the following? http://192.168.0.1/limited.html#!/state_code/state_code_monitor
If so, can you post a picture, or if you don't know how can you just list them? If you post a picture, make sure to edit out your SAN.
I'll go ahead and tag the reps so they can take a look at what's going on. They won't be back until Tuesday due to the holiday, so that's the earliest they would reply, though it can take them up to 48 hours to do so, and possibly even a little longer when they're very busy.
If you don't normally do so, it would be a good idea to leave your modem powered on Tuesday so that the reps can run remote diagnostics on your HughesNet equipment if they need to.
Edit: In addition, if you have a different LAN cable to try you should do so, as that 13.1.1 state code is "LAN cable is not attached", which may indicate a cable problem. If you power the modem and wait a little while before turning your computer on it may just be that, but if that's not the case you should definitely try a different LAN cable if you have one available, or even disconnect and reconnect the cable, as the connectors could be a little loose.
I often get that state code, but only because I sometimes turn my desktop on many minutes after powering the modem, and with the desktop not on it looks like there is no LAN cable attached as there is no signal being transferred through it.