cancel
Showing results for 
Search instead for 
Did you mean: 

Very very poor data speeds since July when I joined. The seller rep lied to me.

New Poster

Re: Very very poor data speeds since July when I joined. The seller rep lied to me.

Here is the test results from 2:00 pm est

New Poster

Re: Very very poor data speeds since July when I joined. The seller rep lied to me.

here are the results from 7:30pm est

Distinguished Professor IV

Re: Very very poor data speeds since July when I joined. The seller rep lied to me.

jthill3,

Something's not right, as it's showing any of the tests that you ran with the 12MB download test size.  It's only showing one upload and download test from the 7th and one upload and download test from the 6th, and none of those with the proper sizes.  Are you absolutely sure that you were signed in when you ran those five tests?  

BTW, if you also run upload tests, you should use the 2MB size for those.  12MB for download tests and 2MB size for upload tests.  

They normally don't request that upload tests be done due to the download speed being the much more important of the two, and the download test normally gives enough info.  But, if you do want to do the upload tests, again, make sure to use the 2MB size for those.  

Also, something VERY important, at the bottom left of the page you'll see a box that says "Exclude tests taken on your connection ID that are not logged under jthill3".  Click on that box.  This will exclude all of the tests that are showing in your results that aren't yours.  All of the ones that are showing in yellow aren't yours, and it appears, from the picture above, that you may have a lot of them, as it shows that you have performed 183 tests, whereas when ONLY looking at your specific tests, it's only showing that 14 have been performed.  

The first is a pic (click on it and it expands) of the box you need to click on, but this is from my page.  If it says "Exclude tests taken....." click it, if it says "Include tests", don't click it as it's already set right.  You ONLY want to see tests under YOUR ID.  

The second pic (again, click on it and it expands) is what I see when I look at your results.  I don't see any of the recent 12MB tests you took.  

 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Distinguished Professor IV

Re: Very very poor data speeds since July when I joined. The seller rep lied to me.

jthill, 

When you take a snapshot, take a snapshot of the actual tests, not the graph.  The tests are below the graph.  

But, again, there is a problem.  Read through my post.  Something is very wrong.  It's not showing any of your recent tests.  My second pic is what shows as your tests performed.  Are you sure you are signed in when taking them?  Make sure to click that box to get rid of all test results that are not yours.   

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Very very poor data speeds since July when I joined. The seller rep lied to me.

Yes I was siged in. The only place that I could find to be able to specify the 12MB data file was on the Combined test that does both download and upload. It was set for 5 tests spaced 5 minutes part.

I wonder if it is just showing one test result that is the average of the 5 tests executed. 

It is 8:05 here and I will go down and start another test with a smaller upload file.
Distinguished Professor IV

Re: Very very poor data speeds since July when I joined. The seller rep lied to me.

Try running a manual 12MB download test and a manual 2MB upload test.  Do it without using the combined test.  I just want to see if they show up when you run them manually.  

When you go to the site, click on "Download Test" and select the manual 12MB test size.  Then do the same with the upload test using the 2MB size.  

Also, can you take a pic of some of the results in the table and post that?  Not the graph, but the tests in the table below.  We have to figure out why they are not showing up in your results.  

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Very very poor data speeds since July when I joined. The seller rep lied to me.

download only test - http://testmy.net/db/PqT6sHkYA could not figure out how to make it use 12MB test file
New Poster

Re: Very very poor data speeds since July when I joined. The seller rep lied to me.

here are the tests I ran earlier using the Automatic Combined Testlier iu
New Poster

Re: Very very poor data speeds since July when I joined. The seller rep lied to me.

those the tests that I ran when I was signed in during the day - don't know why it will not show my user ID - but these are the tests I ran
Distinguished Professor IV

Re: Very very poor data speeds since July when I joined. The seller rep lied to me.

Okay.  The first thing you HAVE GOT TO DO is click on that box like I showed in the instructions above.  Your list is filled with tests that are not yours.  

Secondly, as you can see, none of the automated tests you ran are there.  You have four tests showing from today, and two of them are ones that you just did.  And for some reason, they still are not in the correct size.  

But, again, click that box like I showed to get rid of those tests that aren't yours.  

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit