@LandonW1989 wrote:
Brand new Hughesnet customer here. I have had it exactly 1 month and 1 day.
First 20 days were glorious. No data was being recorded or counted towards my month 30gigs, it was great. I had no issues with the service aside the obvious latency involved with satelite internet. Then bam. 20 days come and go. I attempt to log into my Hughesnet app before heading to work on day 21 to be met by this message all day 'services not available'. I get home from work and my wife has streamed 90% of the monthly data in one day because I could not turn on data saver. I thought no biggie. We'll just play it easy for the next 10 days and I'll get to experience the slow speeds once I run out.
Month 2 begins, day 31 (Today). I go AGAIN to attempt to turn on Data Video Saver to save the precious 30gigs for the new month and low and behold I had no issue booting the app, but now the Video Data Saver Button Slider has COMPLETELY DISAPPEARED from my phone app. I can't find it online when I log into on a computer, I cant find it on the Hughesnet Windows App. My wife has again burns 10% of our data in the first 3 hours of the morning with my kidos watching Youtube. I googled Hughesnet Video Data Saver Button Disappears and found MULTIPLE other people experience the same thing as me....
This is absolutely insane. I am convinced that everything about this service pushes its customers to click the "Buy Tokens" button. Every move, every issue, every moment using this service I feel it has basically set me up to eventually spend more money to buy more data. The sad thing is its obvious that everyone who HAS to use this service is for a good reason, they have no other options really. What a manipulative business model.
Rather than going off the deep end with a "HughesNet is out to get me" type claim, your research should have informed you that the Video Data Saver option having an issue is not nearly as rampant as you imagine it to be. If it were, the various forums would be filled with tens of thousands of complaints about it. On the occasion that there is an issue, it's normally temporary. When it's not, it can only be fixed if HughesNet knows there's a problem. They're not trying to force you to buy data tokens, and an issue with a feature is not a "business model".
Again, if they don't know there's a problem, they can't fix it. Now that you've said something, I'm sure they'll do so for you.
@LandonW1989 wrote:Look. I get it, I do fully understand that we can't have everyone on this service full bore speed and no data caps, I fully understand that.. but come on. Why can't everyone just have 15gbs down at all times with NO data caps with heavy usage times in your area w/ the possibility of reduced speeds? I would be plum happy with that.. I can't stand data caps... I can't stand being taken advantage of, spending gobs of money each month, checking my data usage pie chart every day multiple times anytime I want to use my internet. On top of customers feeling this way and potentially leaving.. Hughesnet gets to collect $400 more of your hard earned money, so no biggie =D
Firstly, it's impossible to guarantee speeds (I'm sure you actually meant 15Mbps, not "15gbs"), and peak usage slowdowns would still happen. Even at 15Mbps, unlimited data would still tax the system too much. Secondly, people want 25Mbps, because that's what the "industry standard" is for "high speed internet".
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