Video Data Saver missing...

[GabeU]

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue? 

[maratsade]

How weird. I just checked the meter on my laptop and it's there.  Could removing the folder and then restarting the meter make a difference (edit: that is, bring it back)?

[BirdDog]

Mine has been a bit bonkers lately. The snooze option clock starts at 9 hours instead of 4. Maybe it has started celebrating the holidays a bit early. 

[maratsade]

Hah. I didn't check the snooze button before. Yep, mine also starts at 9 hours.  

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@BirdDog wrote:

Mine has been a bit bonkers lately. The snooze option clock starts at 9 hours instead of 4. Maybe it has started celebrating the holidays a bit early. 

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[GabeU]

How odd.  

Mine's still not showing.  Because I'm in and out, I'm going to do something I normally never do, and that's leave my modem plugged in just in case a rep sees this thread and needs to check something.  It's snowing really sloppy stuff here, so I've had to clean off my HughesNet and DirecTV dishes repeatedly today, so if a remote diagnosis is tried, but no communication is seen, it's because the dish is covered with snow again and I'm not here to clean it.  But, again, I'll leave it plugged it.  I'm going to shut both WiFi radios off, though. 

I also checked the myAccount site again and the VDS still isn't there, either.  

Edit:  I should add that I twice checked my speed at fast.com and it topped out at 3.1Mbps both times, so the VDS is definitely still on and working.  I just can't snooze it or turn it off if I want to.    Fast.com is a good site to check if your VDS is doing its job.  It's the only speed test I know that mimics streaming, causing the VDS to kick in.  It makes sense with it being owned by Netflix.   

[GabeU]

Any ideas?  I was contemplating streaming a little from HBO on Thanksgiving, but I won't be able to do so if I can't snooze the VDS.  

@Brooke

@Liz

@Amanda

@Hardy

@Jay

[Hardy]

Hi Gabe,

I have had this escalated, sorry for the delayed response. Hopefully, we will hear something as soon as possible. Thank you.

-*Felicia*

[GabeU]

Thank you, Felicia.    

[Hardy]

Gabe,

You are very welcome!

[GabeU]

I just wanted to add that I checked the HughesNet mobile app and the VDS option is not there, either.  I recently upgraded to Windows 10 1809 on my desktop, so I wanted to make sure it wasn't tied to the upgrade.