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Video Data Saver missing...

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Distinguished Professor IV

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue? 

 

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Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
2 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator

Re: Video Data Saver missing...

Hi Gabe,

Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

Thanks,

*Felicia*

View solution in original post

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Moderator
Moderator

Re: Video Data Saver missing...

Hi Gabe,

 

Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

 

 

If it's still missing, please take a screenshot so I can send to the devs. Thank you!

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

76 REPLIES 76
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Distinguished Professor II

Re: Video Data Saver missing...

How weird. I just checked the meter on my laptop and it's there.  Could removing the folder and then restarting the meter make a difference (edit: that is, bring it back)?

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Assistant Professor

Re: Video Data Saver missing...

Mine has been a bit bonkers lately. The snooze option clock starts at 9 hours instead of 4. Maybe it has started celebrating the holidays a bit early. 

 

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Distinguished Professor II

Re: Video Data Saver missing...

Hah. I didn't check the snooze button before. Yep, mine also starts at 9 hours.  

 


@BirdDog wrote:

Mine has been a bit bonkers lately. The snooze option clock starts at 9 hours instead of 4. Maybe it has started celebrating the holidays a bit early. 

 

 


 

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Distinguished Professor IV

Re: Video Data Saver missing...

How odd.  

 

Mine's still not showing.  Because I'm in and out, I'm going to do something I normally never do, and that's leave my modem plugged in just in case a rep sees this thread and needs to check something.  It's snowing really sloppy stuff here, so I've had to clean off my HughesNet and DirecTV dishes repeatedly today, so if a remote diagnosis is tried, but no communication is seen, it's because the dish is covered with snow again and I'm not here to clean it.  But, again, I'll leave it plugged it.  I'm going to shut both WiFi radios off, though.  Smiley Tongue

 

I also checked the myAccount site again and the VDS still isn't there, either.  

 

Edit:  I should add that I twice checked my speed at fast.com and it topped out at 3.1Mbps both times, so the VDS is definitely still on and working.  I just can't snooze it or turn it off if I want to.  Smiley Sad  Fast.com is a good site to check if your VDS is doing its job.  It's the only speed test I know that mimics streaming, causing the VDS to kick in.  It makes sense with it being owned by Netflix.  Smiley Wink 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor IV

Re: Video Data Saver missing...

Any ideas?  I was contemplating streaming a little from HBO on Thanksgiving, but I won't be able to do so if I can't snooze the VDS.  

 

@Brooke

@Liz

@Amanda

@Hardy

@Jay


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
Moderator

Re: Video Data Saver missing...

Hi Gabe,

I have had this escalated, sorry for the delayed response. Hopefully, we will hear something as soon as possible. Thank you.

-*Felicia*

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Distinguished Professor IV

Re: Video Data Saver missing...

Thank you, Felicia.  Smiley Happy  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator

Re: Video Data Saver missing...

Gabe,

You are very welcome! Smiley Very Happy

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Distinguished Professor IV

Re: Video Data Saver missing...

I just wanted to add that I checked the HughesNet mobile app and the VDS option is not there, either.  I recently upgraded to Windows 10 1809 on my desktop, so I wanted to make sure it wasn't tied to the upgrade.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro