Video Data Saver missing...

[Liz]

Hi Gabe!

Thanks for the details, I hope this might be useful for the devs. I'll send this along. I hope you have a happy new year, too.

[GabeU]

Well, here were are again.  

I tried restarting the modem, both by power cycling and through the SCC, and I closed the meter and deleted the HughesNet Usage Meter folder so it could repopulate when I restarted it.  Nothing made a difference.  It's just not there right now.    

I also tried to play an HD video, just to see if maybe the VDS wasn't working at all, but it seemed to be, as the HD video was buffering a lot.  So, there's just no way to shut it off or snooze it. 

Also, I know it's Saturday night and you (Liz) and the devs aren't here on the weekends.  Maybe it will be working again tomorrow.  It's funny that quite often when I don't need it, it's there, and often when I do, it's not.  I've got to flip that around.   

[rustythecur]

Hi Gabe,

       The same thing happens to me on a regular basis. The only thing that has worked for me is restarting my computer. Sometimes I have to do this only 2 or 3 times, but there have been times I could not watch youtube videos for several days before The Video Data Saver magically came back.

          I have brought this to HughesNet attention more than once but it keeps happening once or twice a month. .

[GabeU]

@rustythecur

Interesting.  When it happens like this, nothing seems to do the trick.  I've had it happen before where a restart, whether the computer, modem, or both, does the trick, but when it happens like the present nothing works.  I've tried everything I can think of, but there's nothing there. 

Hopefully the devs are still keeping a log of what's going on.  I'm lucky that I didn't really need to turn it off for anything, and I was still able to watch a couple of youtube vids in 480p without a problem.  

[gaines_wright]

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@GabeU wrote:

@rustythecur

................................but when it happens like the present nothing works.  I've tried everything I can think of, but there's nothing there.    I've never been able to find the elusive critter.

[GabeU]

@Liz

If you see this before you leave, should I leave my modem plugged in when I log off this evening?  I don't know if it helps with anything.  

[Liz]

Hi Gabe,

Thank you for your latest updates, I'll send these over as well. To be on the safe side, yes, please leave the modem powered on, thank you!

[GabeU]

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@Liz wrote:

Hi Gabe, 

Thank you for your latest updates, I'll send these over as well. To be on the safe side, yes, please leave the modem powered on, thank you! 

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Will do.  Thanks, Liz. 

[GabeU]

Shortly before getting online this evening I power cycled my modem, which had been plugged in since last night.  This was a little after 7:00PM EST.  A few minutes after the power cycle I started my desktop.  When I looked, the VDS control was there, both on the Usage Meter and the My Account site tab.  Hopefully it will stick around for a while this time.   

If anyone did something to fix it, thank you.   

[Liz]

Thanks Gabe! I'll send this over, hopefully it will help give insight to our engineers. Personally I haven't gotten confirmation from them that they did anything to resolve this for you.