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Video Data Saver missing...

Distinguished Professor II

Re: Video Data Saver missing...

Well, this is odd.  I came back on to let the reps know that I would be leaving my modem on again, and in checking I see that my VDS is now there and working.  But, I get the same nine hour thing.  

 

With that said, toggling the on/off and snooze buttons and testing on fast.com does show that the VDS is working properly and turning off properly when I do so.  Smiley Happy  

 

Oh, and clicking "Restart Snoozing" does reset it back to nine hours.  

 

Annotation 2018-11-21 060757.jpg


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Associate Professor

Re: Video Data Saver missing...

Must be one of these causing the problems:

 

gremlin.jpg

Moderator

Re: Video Data Saver missing...

Gabe,

I am glad to hear everything is working again. 

 

@maratsade, it always is! hah

 

Thanks,

*Felicia*

Distinguished Professor II

Re: Video Data Saver missing...

Ugh.  It's gone again.  Tried power cycling my modem and closing/restarting my Usage Meter.  Neither helped.  

 

It's not on my Usage Meter, nor is the Settings option available on the MyAccount site.  

 

Hopefully it's just temporary.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: Video Data Saver missing...

Hi Gabe,

Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

Thanks,

*Felicia*

Distinguished Professor II

Re: Video Data Saver missing...

Thanks!  Smiley Happy

 

Like before, I'll be sure to leave my modem plugged in just in case anyone needs to remote diagnose anything.  Coincidentally, my data resets tonight. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Video Data Saver missing...

Hi Gabe,

 

Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

 

 

If it's still missing, please take a screenshot so I can send to the devs. Thank you!

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Distinguished Professor II

Re: Video Data Saver missing...

@Liz

 

The option is now there, in both the Usage Meter and the MyAccount site, and it works. Thank you.  I definitely appreciate it.  Smiley Happy  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: Video Data Saver missing...

Thanks Gabe, we'll keep an eye on your account to see if this happens again. We're still investigating the root cause of this.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Distinguished Professor II

Re: Video Data Saver missing...

Well, that didn't last long.  The Video Data Saver option is gone again, both in the Usage Meter and at the MyAccount site.  Maybe it will pop back up for a visit sometime over the weekend.  Smiley Tongue  

 

I'll keep a watch out for it, but it sure is being a sneaky bugger.  

 

Just for info, I restarted the modem, but from the SCC, not by power cycling it.  I'll try power cycling it later, though I doubt it will help.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit