Hi foxhaworth,
OK, I've read through your account notes and I see that your VOIP case regarding HSC012 has been escalated. I can follow up on that and see if I can possibly expedite a resolution.
Regarding your bill, I'm looking at your latest one issued 11/1 and I'm not seeing any charge for VOIP related services. You actually have a VOIP promotion where the ATA is free for you, so there's a $0.00 charge for that. Other than that promotion, as well as the various service credits, the only actual charges are your standard internet service fee for Ultra, the monthly lease fee, and the associated taxes.
I know our billing system can be a bit tricky to get a handle of especially as a new customer, so we've created a video to help you understand your bill. I hope this helps!:
https://vimeo.com/187378399Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.
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