I see it's your first post here, so welcome to the community! I definitely want to get this addressed for you so I've sent you a replacement ATA. When it arrives in a few days, follow these instructions to set up your new ATA. There is no need to return the old ATA to us. Let me know how the new ATA works out for you.
It's been a while since we last heard from you, so we will close this thread. I hope that new ATA is working well for you! If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.