Update on my situation as of 2/1/18. I did finally get through to send a chat on Tuesday night, which got me nowhere again except she thought it would be ok to get a smart and rude tone with me during the conversation, this is not acceptable and I will be reporting her and the conversation to someone if I can get anyone to respond.Just because I want an answer and not something read from a script does not give her the right to be rude.
So yesterday was the 31st and I was advised there would be a solution within 2 business days by the 31st. Well guess what, nope and After being on hold for 45 minutes last night, I was advised that the engineers are working on it and that my update was that they are reviewing it and someone would call me on the 31st, which If they did I did not get the call, but she said I should give them another 24 hours to follow up with me. Are you kidding me!!!!! I still have no phone or expanation.
I know that the mods on here can review phone calls for content, but I'm not sure if they can review chat transcripts..
...but if they can, I would hope that they would review your chat session as well.
Hang in there...help is coming.
Feel my empathy.
I too, know a bit about being "out of cell coverage"
I gotta laugh when asked to make my profile more secure by entering my cell phone number..... then they want to send me a TEXT to confirm that number..... Right!! Like That's really gonna work!
I have been using HughesVoice without any serious issues for several months.
Only one, On New Year's day this year there was a satellite outage. I could not access my weather app.
Went to the kitchen to make a pot of coffee, and the water slowed to a trickle, then quit. Frozen pipes.
Drank my coffee next to the wood stove I'll just call my neighbor for some help.
Picked up the phone........ No dial tone.. Oh yea, HughesVoice
I survived. Had beer in the fridge, DirecTV satelite still worked.
Hang in there Misssy, help's on the way.
Here's another story. HughesNet sent out three Data Tokens for compensation for the outage.
Maybe I shold ask for another one..... No Phone service either.
I just replied back to you but for some reason it dissappeared..so will try this again.
So while we are waiting for Amanda or Liz to stop by, we can at least examine your data allowance problem and figure up which one of your devices is chewing through your data.
Some of the more easier ways to do this would be to first verify your HughesNet settings...
Double check your HughesNet Meter settings and verify that you have the Video Saver Mode turned on..
If this is turned off, and your daughter was streaming her cartoons at full High Def resolution, this could easily account for some of the excessive data usage..
When you turn on the Video Saving Mode, this allows you to watch/stream content at a lower definition, DVD quality, while at the same time greatly reducing the amount of data being used.
The next thing I would suggest is to verify your settings on ALL of your devices, including your phones and iPad and any other deivces you may be connecting to your internet. Make sure that they can NOT automatically detect and/or connect to your internet.
These devices, especially the super smart ones, tend to be a little too smart for their own good and as such have a mind of their own.
Often times I will manually set up my phone to do one thing, only for my phone to turn around a few weeks later and override or reverse my manual settings.
If your phone's apps are not up to date, as soon as your phone detects and connects to your wifi, it will automatically begin downloading all kinds of updates...and all at once. This, in itself, will use a tremendous amount of data.
You also want to make sure that you disable those phone apps that you don't typically use to prevent them from using any unnecesary data. I would also recommend that you download some sort of adblocker/flash blocker/ and autoplay blocker on your browser.
A lot of websites have video content that will automatically start playing (you may have seen this via Facebook)..on some websites, even if you have autoplay disabled, the actual video file will continue to download in the background...so even though your not watching the video feed, it is still downloading. Theres more data right there that is being used that you may not even be aware off...
We can start here..and if need be, keep going until we find out what it is that is causing you to go through more data than you should be.