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Voice Service keeps dropping calls

Moderator
Moderator

Re: Voice Service keeps dropping calls

Good morning Mike,

 

Thank you for letting me know. It's in engineering's hands right now; there are multiple factors affecting this and they're testing a fix for one of the factors now. They haven't given me a timeline for any changes they can roll out to you yet, but I will ping them to see if they have anything new for us.

 

  Your patience and understanding are much appreciated.

 

Thanks,
Liz

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Sophomore

Re: Voice Service keeps dropping calls

 ok thanks waiting patiently again 

Moderator
Moderator

Re: Voice Service keeps dropping calls

Hi Mike,

 

Engineering would like to have the fix be in a future modem update. They're still testing it and so far, it's scheduled to be out of the testing process by the end of next week. How long before an actual fix gets rolled out to your modem has yet to be determined, but I will continue to get updates to let you know.

 

  Your patience and understanding are much appreciated.

 

Thanks,
Liz

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Sophomore

Re: Voice Service keeps dropping calls

Hi Liz,

 

Thanks for the update. :will be patienly waiting for update to roll out to modem. I'm hoping that fixes problem.

Mike

 

Sophomore

Re: Voice Service keeps dropping calls

Still dropping calls Smiley Sad

Moderator
Moderator

Re: Voice Service keeps dropping calls

Hi Mike,

 

Thanks for the update. According to my latest report, the modem software code should have left the testing process by now. I've pinged the project managers for their confirmation on this and if they have any other updates beyond this test phase. I'll let you know what I find out.

 

  Your patience and understanding are much appreciated.

 

Thanks,
Liz

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Sophomore

Re: Voice Service keeps dropping calls

Thanks for the update. Still patiently waiting 

 

Highlighted
Sophomore

Re: Voice Service keeps dropping calls

It sure would have been nice to talk to my father on fathers day without the phone dropping call every 4 or 5 minutes Smiley Sad

Moderator
Moderator

Re: Voice Service keeps dropping calls

Hi Mike,

 

I'm sorry to hear that, I'm still awaiting word from the folks I pinged last Thursday. I'll let you know once I find out any news to share.

 

Thanks,
Liz

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Moderator
Moderator

Re: Voice Service keeps dropping calls

Good morning Mike,

 

I have something new from engineering, please check your PMs for details.

 

 

Thanks,
Liz

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