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Voice Service keeps dropping calls

Sophomore

Re: Voice Service keeps dropping calls

Hi Liz just got ata activated and old equipment is on its way back. Thanks for your help.

Sophomore

Re: Voice Service keeps dropping calls

Hi Liz New equipment is dropping calls also Smiley Sad

Moderator
Moderator

Re: Voice Service keeps dropping calls

Thank you for the update Mike, do you have an approximate timestamp for the dropped call(s) with the replacement ATA?

 

Thanks,
Liz

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Sophomore

Re: Voice Service keeps dropping calls

1:18 pm est

Moderator
Moderator

Re: Voice Service keeps dropping calls

Thanks Mike! I've sent this over to engineering. They should also be receiving the equipment you sent us tomorrow, according to UPS tracking, so thanks for that as well.  Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,
Liz

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Sophomore

Re: Voice Service keeps dropping calls

Thanks Liz I appreciate that Smiley Happy Hoping they can figure it out soon.

Moderator
Moderator

Re: Voice Service keeps dropping calls

Same! I'll keep you updated and let you know if I have further instructions from engineering.

 

 

Thanks,
Liz

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Sophomore

Re: Voice Service keeps dropping calls

still dropping calls Smiley Sad

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New Poster

Re: Voice Service keeps dropping calls

My phone also keeps dropping calls. The voice breaks up continually and I only hear every 3-4 words and the voice also has a 2-3 second delay. Very annoying! Plus, this service is more expensive than Spectrum. I hate it, would not recommend to anyone, am stuck with it for 2 years.

Moderator
Moderator

Re: Voice Service keeps dropping calls

Good morning Mike,

 

Thank you for your update. I have a meeting with the VOIP engineers this afternoon, I'll bring up your case then and see what they found from debugging your old equipment.

 

  Your cooperation, patience, and understanding are much appreciated.

 

 

Thanks,
Liz

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