Voice Service keeps dropping calls

[Liz]

Good morning Mike,

Thank you for letting me know. It's in engineering's hands right now; there are multiple factors affecting this and they're testing a fix for one of the factors now. They haven't given me a timeline for any changes they can roll out to you yet, but I will ping them to see if they have anything new for us.

  Your patience and understanding are much appreciated.

[Mike21169]

 ok thanks waiting patiently again 

[Liz]

Hi Mike,

Engineering would like to have the fix be in a future modem update. They're still testing it and so far, it's scheduled to be out of the testing process by the end of next week. How long before an actual fix gets rolled out to your modem has yet to be determined, but I will continue to get updates to let you know.

  Your patience and understanding are much appreciated.

[Mike21169]

Hi Liz,

Thanks for the update. :will be patienly waiting for update to roll out to modem. I'm hoping that fixes problem.

Mike

[Mike21169]

Still dropping calls

[Liz]

Hi Mike,

Thanks for the update. According to my latest report, the modem software code should have left the testing process by now. I've pinged the project managers for their confirmation on this and if they have any other updates beyond this test phase. I'll let you know what I find out.

  Your patience and understanding are much appreciated.

[Mike21169]

Thanks for the update. Still patiently waiting 

[Mike21169]

It sure would have been nice to talk to my father on fathers day without the phone dropping call every 4 or 5 minutes

[Liz]

Hi Mike,

I'm sorry to hear that, I'm still awaiting word from the folks I pinged last Thursday. I'll let you know once I find out any news to share.

[Liz]

Good morning Mike,

I have something new from engineering, please check your PMs for details.