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Voice service drops calls & caller's voice is garbled

maratsade
Distinguished Professor III

Re: Voice service drops calls & caller's voice is garbled

I hope the reps on this site get back to you today about the issue. 

Is this the only phone service you have available? Have you checked alternatives such as cell service? Some companies have cell coverage all over the country. 

Liz
Moderator
Moderator

Re: Voice service drops calls & caller's voice is garbled

Hi wvfreedom,

 

Thanks for reaching out again. Garbled audio is something our VOIP engineers have been and are continuing to investigate. Perhaps you can help? Are you willing to try getting on a phone call with our corporate engineers so they can investigate a live case?

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: Voice service drops calls & caller's voice is garbled

Good morning wvfreedom,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.