The corporate reps are here during business hours M-F, and they can look into this for you. If you would like to cancel the voice service, that can only be done by calling the customer service number.
Good morning Jk,
I see it's your first post here, so welcome to the community! I tried to run diagnostics on your site, but I can't communicate with your modem. Is it currently plugged into power?
Once I can run diagnostics and determine the internet is fine, I'd love to get you on a live troubleshooting call with our corporate engineers. I see in your case notes that you also have garbled audio concerns, this is an issue our engineers are currently investigating and are in need to live cases to help.
Are you willing to get on a call with our engineers so they can investigate? If so, please let me know your availability.
Your cooperation, patience, and understanding are much appreciated.
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.