Have you power cycled everything? (Modem and ATA)
To power cycle your HN equipment, unplug it at the wall outlet, wait at least a minute, then plug it back in. Wait at least five minutes for the equipment to be fully up, then try the equipment again.
(EDITED to add more info)
tigersdad5,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thanks,
Remy