Good morning poppypuppy,
Welcome to the community and thank you for posting. We'd like to help address your speed concerns. As Gwalk noted, we are here at the corporate office, and if needed I can certainly escalate your case to the corporate engineers here for their assistance.
To get started, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance:
http://customer.kb.hughesnet.com/Pages/7001.aspxMost important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like:
http://testmy.net/quickstats/[yourusername]Looking forward to hearing back from you. Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.
Slow performance? Click me!