My HT1000 modem has been in Walled Garden Mode since Friday 2/20/2015 at 2AM. I have called Hughesnet Customer service every day. They ask the same questions, perform the same checks but nothing happens. They always end up telling me "Let's wait until tomorrow and see what happens". They claim bad weather is the cause. It is not bad weather on my end. I have had Hughesnet for almost 2 years and have not had any connections problems at all. Very frustrated and "Wait until tommorow" isn't cutting it anymore. By the way, I am using the internet at my mothers house (which is not Hughesnet!) to post this.
have you posted a case no. or modem ESN-- serial no. as for Hughes-Net Rep can locate you in this forum before if not a case no, will do fine and if you can address your problems in this forum , some of or member , more knowledge than i have , may be able to help you here , and eliminate all or most of them phone calls for you and get you back up and running ,we are members just like you and pay our money just like you , just taking time out to help others !!!
WylieHargrove, what is the EXACT state code number? There are different states of Walled Garden... Being in Walled Garden means you can talk to the gateway, but for some reason your unit isn't being allowed to access the outside world if my memory serves right. This can be from network configuration taking place, or it can be from an unpaid bill, and a few other factors.
Welcome to our community and thank you for your post. Could you provide us a recent case number or the serial number from your modem? I was not able to locate your account by name, and we'll need to see exactly what Walled Garden state code you're receiving to better assist you.