We've had Hughesnet for 2 days and I can already tell that all information we've received over the phone as well as from the installer himself has been false. We want to remove it and go back to our original internet.
Is there any policy in place where we can cancel our contract after a very short period of time of it being put in place? As I said, it's only been two days. It'd be kind of ridiculous to charge us $450 to cancel it when we haven't even paid a bill on it yet.
Why would you change to satellite service if you already have an internet provider? Satellite is for those who have no other choice for high speed internet. It will never be as good as DSL or your cable provider.
If you want to avoid the ETF, call and request an "Immediate Cancellation" for your service before the 30 days is up, make sure when you receive the return box for equipment that you send the modem and transmitter from the dish back, and keep tracking numbers of everything, as well as case numbers, and serial numbers of the equipment.
Hi, Not much new for me. I am happy with GEN4. I know the limitations and have no other alternative.
I did have Hughes before GEN4 and it was terrible. I called at 29 days to cancel. They gave me a second evaluation period. It got worse so I did cancel and was glad I still had the dial up.. When GEN4 came along, i tried it again, with some trepidation, but it has been OK. Send stuff back. They do make it easy with the box. If you don't send it in, you will be charged several hundred dollars, but you will have 45 days for Hughes to receive. YOU WILL BE BILLED FOR THE MONTH at whatever your plan is - I am fairly sure. I was.
Make sure to write down names, case numbers. I had some credit card charges to reverse (Totally Hughes fault) The overcharges were finally credited, but it was a huge hassle on phone.