I can't purchase or see my tokens. What is wrong?
I'm seeing the same thing, and it's also not working via the HughesNet MyAccount site, nor the mobile app, while they were working a couple of hours ago for me. It's very likely a temporary system glitch. If it's not back to normal by the time they see this thread tomorrow, I'm sure they'll look into it and get it quickly fixed.
If you need to purchase tokens now, customer support may be able to help. You can call them at 866-347-3292.
It's working for me.... But I've had this issue before. It usually resolves itself or gets fixed quite quickly. EDIT: And now it's not working. 🙂
@maratsade wrote:It's working for me.... But I've had this issue before. It usually resolves itself or gets fixed quite quickly. EDIT: And now it's not working. 🙂
Well, this is weird. It's working intermittently for me with the Usage Meter. I'd say maybe one out of four or five tries. The MyAccount site is still giving me the error for my usage, though, and if I can't see that I can't get into the Tokens there.
Edit: I wonder if @Damian is on tonight.
I'm getting the same "your site is not active at this time" error.
@maratsade wrote:I'm getting the same "your site is not active at this time" error.
It's gremlins I tell ya, GREMLINS!!! 😛
I'm getting the same message, second day in a row now.....
It'll get fixed. Sometimes it takes a while. Do you need to buy tokens?
Mommabird wrote:I'm getting the same message, second day in a row now.....
Try rebooting the modem. Sometimes it's a certificate registration problem (which is associated with the DNS corruption problem).
Still pretty much the same for me tonight too, with the Usage Meter Token access being intermittent. With that said, my Usage is now showing up on the MyAccount site, so I can click on Buy Tokens, but I get this while doing so...
It may very well be an indication that they're working on the issue, as last night the Usage wasn't showing up at all. Maybe @Liz will know.
The tokens page is working for me now.
@maratsade wrote:The tokens page is working for me now.
Me too, when I can get the Usage part to show up, that is. It's still intermittent, and not working most of the time. The rest is still pretty much the same, however, with complete error messages and failures.
Under Usage on the site, I'm getting this error: "Your site is not active at this time. [CC: B0]"
Everything seems to be working with the meter, though.
The Usage Meter tokens gremlin is having another tantrum.
The Usage section of My Account shows this:
Probably issue affecting the HN servers:
It's back today....maybe it's a loose wire somewhere. 😉
@maratsade wrote:It's back today....maybe it's a loose wire somewhere. 😉
Same here, including the Usage and Token parts of the MyAccount site, though the Plans and Pricing part under the Shop/Upgrade header is still only intermittently working for me.
Still, it's progress. 🙂
I am also having the same problem and with the MyAccount site as well.
Are you referring to the problem with the tokens? Can you please post a screenshot?
@sunsluv11 wrote:I am also having the same problem and with the MyAccount site as well.
@sunsluv11 wrote:I am also having the same problem and with the MyAccount site as well.
For myself, and under the Usage tab of the MyAccount site, View History doesn't work and the Buy Tokens only works intermittently.
Plans and Pricing under the Shop/Upgrade header still doesn't work.
I'm sure they're still working on the issue(s).