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We just got Hughesnet last Tuesday. It was working fine and Thursday came and now we can only get on a few websites.

New Member

We just got Hughesnet last Tuesday. It was working fine and Thursday came and now we can only get on a few websites.

Okay. So they came last Tuesday to install it. Once we got all hooked up and online everything was working great and then Thursday got here. A tech from direct tv came out to install cable. After he left we noticed the Internet wasn't working right we figured it would blow over and then when we went to use it only a few select sites work. Like Google, yahoo and YouTube and a couple other sites would work but didn't load properly. The direct tv guy swears up and down he didn't mess with anything with the Internet. He even said he tried to get his phone to connect and it wouldn't. I've reset the router and modem both nothing works. So I'm curious if there's any fix to this or am I stuck calling Hughesnet to get a tech out here? All the lights on the router and modem seem to be right and according to the tests on the site everything is okay but it's not working properly. Thanks!
19 REPLIES 19
Assistant Professor

Re: We just got Hughesnet last Tuesday. It was working fine and Thursday came and now we can only get on a few websites.

Did he hook the DirecTV box up to the HughesNet modem? If so, it may have used up all your data doing updates and such.

When you go here are the boxes at the top green: http://192.168.0.1/ ?
Honorary Alumnus

Re: We just got Hughesnet last Tuesday. It was working fine and Thursday came and now we can only get on a few websites.

Open the Modems internal SCC (System Control Center) and see if both the icons marked as #1 & #2 are both green and make note of any error conditions listed.


Assistant Professor

Re: We just got Hughesnet last Tuesday. It was working fine and Thursday came and now we can only get on a few websites.

The good thing is if you are in the first 10-20 days of service your data should refill each day.

Did the DirecTV installer say it was fine to leave their box connected to the internet 24/7?
Alum

Re: We just got Hughesnet last Tuesday. It was working fine and Thursday came and now we can only get on a few websites.

Hi Marsha,

We appreciate the post! First thing to do has already been laid out by BirdDog and Gwalk. Please make sure to check if the DirecTV box is hooked up to the Hughes system as well. We hope to hear back from you soon.

Thanks,
Chris
New Member

Re: We just got Hughesnet last Tuesday. It was working fine and Thursday came and now we can only get on a few websites.

Hey BirdDog? You mentioned maintenance on your dashboard and you've set yours up to get optimum performance. Any tips, tricks, links you'd be willing to share? I'm the "expert" in the household, and I just press buttons until things seem to work. I have no idea what I'm doing...
New Member

Re: We just got Hughesnet last Tuesday. It was working fine and Thursday came and now we can only get on a few websites.

I don't think it's hooked up to the moden. At lease not wired it's not. And we have all our data and it still doesn't work. And both those boxes are green.
New Member

Re: We just got Hughesnet last Tuesday. It was working fine and Thursday came and now we can only get on a few websites.

Okay the box is hooked up to the Internet.
New Member

Re: We just got Hughesnet last Tuesday. It was working fine and Thursday came and now we can only get on a few websites.

They didn't say and I didn't ask didn't think about it.
New Member

Re: We just got Hughesnet last Tuesday. It was working fine and Thursday came and now we can only get on a few websites.

Both the boxes are green and as far as the tests on the site are concerned everything should be running fine.