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We receive 0x800CCC0F email send error using HughesNet as opposed to hotspot connection.

New Poster

We receive 0x800CCC0F email send error using HughesNet as opposed to hotspot connection.

We can receive but cannot send email through hughesnet modem internet connection. Under one roof we have 2 WIN10 computers…one using Outlook2010 and one using Outlook365. One is hardwired to the modem the other uses the wifi connection. Both receive error 0x800CCC0F after failed send. Either computer can send using either of our phones hotspot as an internet connection. This is a new (4 week old) problem with no obvious system changes we're aware of. Any ideas what’s up with this hughesnet problem?

13 REPLIES 13
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Moderator
Moderator

Re: We receive 0x800CCC0F email send error using HughesNet as opposed to hotspot connection.

Hi JoelT,

 

  I see it's your first post here, so welcome to the community! I appreciate you including that error code, that helps. Let me escalate this to our e-mail admins for their insight, but before I do, I could use additional information to include in the escalation:

 

Are you using HughesNet e-mail accounts?

 

If not, what is the domain of the sending address?

 

What is the domain of the receiving address?

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: We receive 0x800CCC0F email send error using HughesNet as opposed to hotspot connection.

Hi Liz

 

We're not using HughesNet email.  'joelt@[edited for privacy]' thru Outlook365 and 'jan@[edited for privacy]' thru Outlook2010 are the sending and recieving domains both hosted by mydomain.com.  Thanks for any help.

 

Joel

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Moderator
Moderator

Re: We receive 0x800CCC0F email send error using HughesNet as opposed to hotspot connection.

Thanks for the speedy reply, Joel. So for example, jan is emailing joel (or vice versa), then gets the 0x800CCC0F error? 

 

Does the error persist when e-mailing an address on a different domain like gmail.com, yahoo.com, etc?

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: We receive 0x800CCC0F email send error using HughesNet as opposed to hotspot connection.

We can receive from anyone. We can't send to anyone regardless of their domain unless we bypass the HughesNet modem with a phones hotspot to get to the internet.

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Moderator
Moderator

Re: We receive 0x800CCC0F email send error using HughesNet as opposed to hotspot connection.

Good morning JoelT,

 

Thank you for clearing that up, I'll escalate this to engineering for their insight. I'll post back once I have any news or questions.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Distinguished Professor IV

Re: We receive 0x800CCC0F email send error using HughesNet as opposed to hotspot connection.

@JoelT 

 

To be safe, with this being a publicly viewable site it may be a good idea to edit the email addresses out of your post. 

 

To edit a post, click on the three vertical dots to the upper right of the post and click "Edit Reply".


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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New Poster

Re: We receive 0x800CCC0F email send error using HughesNet as opposed to hotspot connection.

Is anyone making headway on this error? I have found that while my "send" doesn't make it to our domain server. If I use it's webmail I can send...but that's a hassle. There's some sort of disconnect sending from my desktop to the server when using hughnet but not when using verizon.

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Moderator
Moderator

Re: We receive 0x800CCC0F email send error using HughesNet as opposed to hotspot connection.

Hi JoelT,

 

Thanks for this bit of info. I haven't gotten an update from engineering yet, but I'll send send your latest feedback to them. Please correct me if I'm wrong, as I understand it, while on a HughesNet connection, you're able to send via the webmail interface of your e-mail accounts, but sending fails only when you try it in Outlook 365 and Outlook 2010?

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: We receive 0x800CCC0F email send error using HughesNet as opposed to hotspot connection.

We cannot send from either of our computers through hughesnet modem but can send mail through verizon hotspot.