When we spoke to HN's sales rep we told him we are home all day, we have 2 smart TV's, 2 laptops, 2 cell phones and 2 iPads. The rep asked if we stream movies and we said no but we do play games and watch some you tube videos. He told us the basic plan should be more than adequate.
It is NOT! We are routinely without connection, have timed out connections or, at best, run extremely slow.
We signed up in April and have had probelms ever since. A tech came by once and adjusted the satellite dish and told us we should have bought a router from the tech who set up the system. (The tech who set up the system told us to buy a router at Walmart or a local store). The router this tech wanted to sell us was an N300 while the one we have is an N600 which should be better.
Then, after the first few calls we were told they would "give us some data tokens" to see if that would help the problem. It didn't.
The last 2 times I called about slow or no connection I was told we are using too much data. I said we are probably using quite a bit because we spend a lot of our time waiting for sites to come up only to have them time out!
Everytime we call we have to carry the laptop over to the wall, climb over our treadmill, get on the floor to disconnet the cable from the router and plug it directly into the laptop. I'm 67 and this is not an easy task.
This last time the Acct. Mgr. said that we could save data usage by UNPLUGGING our smart TV's. (We are home all day so our TV is on most of the time). But I said that to plug and unplug the TV was not a practical suggestion because again, we would be crawling over furniture and on the floor, and you want us to do that regularly. She says if we don't WANT to do it that is our descretion! She was very rude, continued to interrupt me, and refused to admit this was NOT a practical solution.
So, here we are, 6 months later and still paying for service that we were promised but we are NOT receiving. I want out of our contract without early termination fees because we have never been provided with the service that was promised and we are completely without service frequently!