So like a few other posts I have the Web Acceleration Not Supported on my status page. I am under FAP right now, and usually when I download games on Steam on my PC during FAP I can get between 200 and 300 KBs, but now it varies from 1-150 KBs, and bounces back and fourth very badly. I thought it was the weather, but when I got some tokens to restore speed, my speed was still slow, about 1-3 MBs when it used to be 2-5 MBs. This started when the Web Acceleration Not Supported happened. Can Hugesnet restore the Web Acceleration please?
What beam are you in? To find out, go to your system control center, and click system information. Im in 84, and we are under some severe overload here. Ive been getting speeds as low as 3kB/s.
Anyway, the Web Acceleration thing has nothing to do with our slow speeds, according to Liz, Hughes is testing turning off web accelation since its become outdated as a technology. But based on what ive been told and my experience, our problem is some brutal overload and the FAP speed getting messed up real bad for it. Basically we need to wait for our data to roll over, or get tokens until they get everything balanced out again to run properly.
I was even having the dial up speeds while I had the late night bonus zone running with 20% of my data left!
Edit: The speeds have been so bad for me that I couldnt do anything online, not even get on Steam!
But anyway to further help, go and make an account on testmy.net, then share the My Results page here to help. Properly they like for us to download 25MB as the manual download, but last time I had this issue the support folks were accepting anything. Ive been doing 1MB tests during these evil slow times.
I just got to work so I'll have to find out what beam I'm on and do a speed test later today.
I kind of feel bad for saying this, but I'm glad it's not just me lol! I was only 20 GB away from getting a game downloaded, and with normal FAP speed it should only take a few days downloading 8 hours a night, but now it probably won't get done this month 😞
in comparison last month when I was in FAP speed I had 11 days until my usuage reset and I was able to get over 180 GB in games downloaded in that time, it was awesome. Maybe the severe storms had something to do with it. I didn't have anything more than some heavy wind but maybe it screwed with wherever Hughes net is located.
But anyway enough rambling, thank you for the help, I'll post my beam number and speed test later today!
That beam must be overloaded too!
Be sure to run the speed tests from testmy.net and post the results, so that the tech folks can see the problem
Im running at 20kB/s right now, actually able to game a little online. Im sure whoever ends up playing with me wont enjoy it though 😛
Could be. And if it did, glad it restored your speed. If your speed tanks again, try the same strategy.
An update, I went to the WiFi settings on my HugesNet Control Panel and I rebooted the Wifi. Now I'm getting good download speeds on Steam ( about 250 kilobytes/s). Before I did this I was still getting speeds around 50-100 kilobytes/s. Maybe that did something?
It probably popped you onto a different route. I always reboot the modem to try and get a different route if things get squirrelly. Plus, if the DNS cache gets corrupted, rebooting clears it out. Not a bad strategy to do this once in a while.
You will need more data points to have the engineers analyze the issue. Try running 3 speed tests, each 5 minutes apart, 3 or 4 times during the day, so as to give the engineers a more complete picture. Without this, your case will not proceed.
No worries. Maybe your issues will get better on their own, or you can try talking to the phone reps.
Just be aware that in this community your case will not move forward until you run the required troubleshooting protocol.
I don't have time to do all of these tests. 1 should be good enough. I can get more, but they will not be 5 minutes apart as I have other things to do.
Congestion, most likely. More people come on at 8 am than during the wee hours.
. If I'm getting normal FAP speed during bonus zone, why is it dropping during normal time?
@Th3LUG FAP doesn't apply to bonus hours unless you've used up all your bonus data as well, so when in FAP and having bonus data, your speeds will be normal during bonus time. If you're in FAP all the time from having used up all your data (regular and bonus), then your speed will be FAP level all the time, that is, around 1 Mbps on a good day, but most likely less. Congestion changes as more accounts are opened in an area, so over time things may change for an individual. The number of subscribers grows with time, which changes the experience for everyone.
You can always buy tokens to restore speed (but this can get expensive), or if you're really curious about whether there is some issue with your installation that no one has found so far, you could pay for a tech visit and have the tech go over the whole installation to make sure it's OK. Sometimes nothing beats the hands on approach, and a tech on site may be able to discover something that remote diagnostics didn't pick up for whatever reason. Not super cheap, but it may be worth it.
Calling a tech to check the system is probably the most expedient thing to do.
I think I will call someone if this happens next month.
I want to note that with the idea of congestion, that from my experience, people are advised to try timing their downloads from the Bonus Zone, so I think thats why sometimes 2-8AM is a lot slower than it should be
Keep us updated! Since youre having similar problems to what I have had, its very interesting! For me it only does this every few months, last time was in August
Merry Christmas, and I hope you can get your game downloaded soon! I got the new Jurassic World game going myself!
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