You will need more data points to have the engineers analyze the issue. Try running 3 speed tests, each 5 minutes apart, 3 or 4 times during the day, so as to give the engineers a more complete picture. Without this, your case will not proceed.
Not supported doesn't mean it won't work. It means that if there's a problem with it, HughesNet will not support it, as it's not specifically designed to run livestream. Even so, livestream may work for some people some of the time.
As for Web acceleration, read this post.
Keep in mind this is a tech support site, so if you need tech support with an issue, you will need to go to the Tech Support area and start a new ticket by clicking the blue button marked "Start a topic." You will need to have your own ticket to get replies from the reps on this site and to get your case reviewed.
No worries. Maybe your issues will get better on their own, or you can try talking to the phone reps.
Just be aware that in this community your case will not move forward until you run the required troubleshooting protocol.
I don't have time to do all of these tests. 1 should be good enough. I can get more, but they will not be 5 minutes apart as I have other things to do.
Congestion, most likely. More people come on at 8 am than during the wee hours.
. If I'm getting normal FAP speed during bonus zone, why is it dropping during normal time?
@Th3LUG FAP doesn't apply to bonus hours unless you've used up all your bonus data as well, so when in FAP and having bonus data, your speeds will be normal during bonus time. If you're in FAP all the time from having used up all your data (regular and bonus), then your speed will be FAP level all the time, that is, around 1 Mbps on a good day, but most likely less. Congestion changes as more accounts are opened in an area, so over time things may change for an individual. The number of subscribers grows with time, which changes the experience for everyone.
You can always buy tokens to restore speed (but this can get expensive), or if you're really curious about whether there is some issue with your installation that no one has found so far, you could pay for a tech visit and have the tech go over the whole installation to make sure it's OK. Sometimes nothing beats the hands on approach, and a tech on site may be able to discover something that remote diagnostics didn't pick up for whatever reason. Not super cheap, but it may be worth it.