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Web Acceleration Status

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Sophomore

Re: Web Acceleration Status

Hi Liz,

 

A tech from Fairbanks finally did contact me and said that it would be way too expensive for them to come out here. It would cost them something like $1000 roundtrip for a couple tickets. He did give me a few tips on what I should try with the antenna pointing so, I'll try that myself and hope I don't mess it up.
How do I disable Web acceleration/TurboPage on a HN7000S modem? 

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Moderator
Moderator

Re: Web Acceleration Status

Hi sli-er_15,

 

Glad to hear the tech gave you some tips to try, I hope that helps. 

 

Looks like we're using different terminology, you already know how to disable/tear down TurboPage. Just do as you've done before and keep TurboPage off, essentially.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Sophomore

Re: Web Acceleration Status

I'm a little confused, Liz. I thought doing a TurboPage Teardown just re-connectes the modem to 1 of 10 servers. How does a teardown disable or keep the TurboPage off? 

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Distinguished Professor IV

Re: Web Acceleration Status

@sli-er_15 

 

Though it's been many years since I had the HN7000S, I think you're right in that the TurboPage Teardown only resets web acceleration rather than keeping it off on a prolonged or permanent basis.


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Associate Professor

Re: Web Acceleration Status

@Liz  In the past with the HN7000, one would be required to call in and request that Turbo Page be turned off or disabled.  There is no way to actually disable it in the HN7000 if memory serves correct, just a way to "reset" it.

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Moderator
Moderator

Re: Web Acceleration Status

Good morning folks,

 

Thanks for your feedback. I'm checking back in with the engineers on this. They just suggested disabling acceleration. I'll post back once I have clarification.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Web Acceleration Status

Hi sli-er_15,

 

Engineering has confirmed to me that they've just disabled acceleration for you so you should no longer those web acceleration errors.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Sophomore

Re: Web Acceleration Status

Hi Liz,

Unfortunately I couldn't test my connection speeds during the time FAP was disabled. The system light on my modem died right before the time FAP is disabled. We tried a few things before the tech from Fairbanks called a HughesNet tech to see what else we should try but, instead he was told that I should send the modem for a replacement. So, I am currently waiting for the new modem to arrive. I'll let you know how it will work out during the free download period when I receive it.

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Moderator
Moderator

Re: Web Acceleration Status

Good morning sli-er_15,

 

Oh the dealer is replacing your modem? Glad they're working with you. Hope it works well for you.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.