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Website I can no longer access - a user Forum - why?

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macsociety
Advanced Tutor

Website I can no longer access - a user Forum - why?

OK, wonder what is going on.  Resetting the modem by disconnecting it form power makes no difference.  I can access the forum fine outside of Hughes Sat connection.  Wonder why?

 

http://www.haiku-os.org/forum

 

Can someone else see if they can connect please.

 

I get the following error message when I try from multiple systems, Mac, Linux, iOS, etc....  using various browsers.  All the same issue.

Cannot load app

It looks like you are offline! Please check your network connection and try again.

 

Regards

TJ

 

30 REPLIES 30
maratsade
Distinguished Professor IV

TJ, I just tried it and was able to connect just fine on HN.

OK, guess I have to see if @Amanda or @Liz have any ideas.

 

Reset my modem so not sure what else to do.

 

Tried Macs (x2), iOS devices (x2), Linux system, and on all various browsers like Chrome, Firefox, Safari.  All give me the same error.

 

TJ

As a side note... I can go to their main page fine but the forum fails.

 

https://www.haiku-os.org/  works fine

 

https://discuss.haiku-os.org/  fails.

 

http://www.haiku-os.org/forum  fails.

 

TJ

maratsade
Distinguished Professor IV

I can access all three.
GabeU
Distinguished Professor IV


@macsociety wrote:

As a side note... I can go to their main page fine but the forum fails.

 

https://www.haiku-os.org/  works fine

 

https://discuss.haiku-os.org/  fails.

 

http://www.haiku-os.org/forum  fails.

 

TJ

The first and second work just fine for me, and the third opens on the same address as the second.  So, clicking on this...

 

http://www.haiku-os.org/forum

 

takes me to this...

 

https://discuss.haiku-os.org/

 

Edit:  The second link in the quote fails, I think due to having an extra space at the end, but the second link in my reply is what it's meant to be.  Again, though, both links in my reply open at the "discuss" address.  

 

Also, sorry for all the email notifications.  I tried editing that second link in the quote a few times, but I couldn't get it to work properly, so I gave up.  😛  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Good morning macsociety,

 

Welcome back! Thanks for posting, that sounds odd, so I really appreciate you letting me know what troubleshooting steps you've tried. I can access those URLs from our Gen 5 system here with no issue. 

 

Was Saturday the first time you noticed having difficulty visiting that site?

 

I've cleared your DNS cache from my end, please let me know if that makes a difference.

 

If you're still getting that "Cannot load app - It looks like you are offline! Please check your network connection and try again." error, temporarily disable Web Acceleration and let me know if that makes a difference. Enter 192.168.0.1 in your browser then follow the steps here to find where to toggle Web Acceleration.

 

Looking forward to hearing back.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

C0RR0SIVE
Associate Professor

Web Acceleration is disabled on my end... Can't access https://discuss.haiku-os.org/

@macsociety  Have you tried their IRC channel to see if they are having issues?


From what I am seeing, the code of the website is actually loaded, but nothing else is happening...  I can see the source, but none of the JS and CSS is being processed for some reason.

Possible they are having issues with the site, also possible that something with in hughesnet is corrupting the site as it loads and it breaks the scripts and CSS...


@C0RR0SIVE wrote:

Web Acceleration is disabled on my end... Can't access https://discuss.haiku-os.org/

@macsociety  Have you tried their IRC channel to see if they are having issues?


From what I am seeing, the code of the website is actually loaded, but nothing else is happening...  I can see the source, but none of the JS and CSS is being processed for some reason.

Possible they are having issues with the site, also possible that something with in hughesnet is corrupting the site as it loads and it breaks the scripts and CSS...


Yes I joined their IRC group over this last weekend and asked if any known issues.  Everyone there said no issues... and everyone there said they are accessing it fine...  posting fine... etc...

So to them, all looks fine.

TJ

 

 

maratsade
Distinguished Professor IV

I can still access all the links you posted -- may be something having to do with the route between you and the sites -- one of the stops along the route may be down.  Edit: you may want to run a traceroute.


@maratsade wrote:

I can still access all the links you posted -- may be something having to do with the route between you and the sites -- one of the stops along the route may be down.  Edit: you may want to run a traceroute.


Using Network Utility on my Mac OS X system and typing the https://discuss.haiku-os.org/ as the web URL I get an Unknown Host https://discuss.haiku-os.org/ as the response.

 

TJ

Would having my DNS in my network settings on my systems set to 8.8.8.8 and 8.8.4.4 be any issue or concern?

TJ

maratsade
Distinguished Professor IV

I don't think so....

 

Try plugging in the url here:

 

https://network-tools.com/traceroute.asp

 


Would having my DNS in my network settings on my systems set to 8.8.8.8 and 8.8.4.4 be any issue or concern?

TJ


 

This worked for getting data back. 

Here is the data.

TJ

Input: discuss.haiku-os.org
canonical name: maui.haiku-os.org
aliases:
discuss.haiku-os.org

Registered Domain: haiku-os.org

TraceRoute from Network-Tools.com to 94.130.128.252 [maui.haiku-os.org]

Hop(ms)(ms)(ms)      IP AddressHost name
  0   0   0      67.219.148.9 dfw-c1-vl0990.cpgventures.com  
  0   0   0      184.105.25.73 v509.core1.dal1.he.net  
  23   31   23      184.105.81.169 100ge8-1.core1.atl1.he.net  
  170   41   35      184.105.213.70 100ge8-1.core1.ash1.he.net  
  35   37   35      72.52.92.226 100ge5-1.core2.ash1.he.net  
  40   40   40      184.105.81.149 100ge8-1.core1.nyc5.he.net  
  100   100   100      184.105.65.246 100ge8-2.core1.dub1.he.net  
  104   104   104      72.52.92.197 100ge3-2.core1.man1.he.net  
  201   121   138      184.105.213.65 100ge16-1.core1.ams1.he.net  
10   120   120   120      193.239.117.110 hetzner.interxionfra4.nl-ix.net  
11   125   125   125      213.239.224.245 core22.fsn1.hetzner.com  
12   125   125   125      213.239.229.134 ex9k2.dc4.fsn1.hetzner.com  
13   124   125   124      94.130.128.252 maui.haiku-os.org  

Trace complete

maratsade
Distinguished Professor IV

Try this one now:

 

https://network-tools.com/ping.asp

 

Edit: this is what I get when I ping the site.  It works and I can access it just fine. 

 

ping.png


@maratsade wrote:

Try this one now:

 

https://network-tools.com/ping.asp


Input: discuss.haiku-os.org
canonical name: maui.haiku-os.org
aliases:
discuss.haiku-os.org

Registered Domain: haiku-os.org

Ping 94.130.128.252
[maui.haiku-os.org]
Round trip time to 94.130.128.252: 124 ms
Round trip time to 94.130.128.252: 125 ms
Round trip time to 94.130.128.252: 125 ms
Round trip time to 94.130.128.252: 124 ms
Round trip time to 94.130.128.252: 125 ms
Round trip time to 94.130.128.252: 124 ms
Round trip time to 94.130.128.252: 124 ms
Round trip time to 94.130.128.252: 124 ms
Round trip time to 94.130.128.252: 124 ms
Round trip time to 94.130.128.252: 124 ms

Average time over 10 pings: 113.00 ms

If you're getting 124ms pings on satellite... I want it. Lol

 

If you can open a terminal window, you should be able to run a ping locally such as:

ping.jpeg

 

Or a traceroute such as: trace.jpeg

 

If the DNS isn't resolving properly, try using the IP I'm showing: 94.130.128.252. I'm using HughesNet's IPv6 DNS so...


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.


@MarkJFine wrote:

If you're getting 124ms pings on satellite... I want it. Lol

 

If you can open a terminal window, you should be able to run a ping locally such as:

ping.jpeg

 

Or a traceroute such as: trace.jpeg

 

If the DNS isn't resolving properly, try using the IP I'm showing: 94.130.128.252. I'm using HughesNet's IPv6 DNS so...


Ping from Ubuntu Terminal.

I don't have Traceroute on this system so will have to get it or do from my Mac.

But here is the ping.  Had to go to the 94.130..... as it did not **bleep** the https://discuss.....

 

tj@Maingear:~$ ping 94.130.128.252
PING 94.130.128.252 (94.130.128.252) 56(84) bytes of data.
64 bytes from 94.130.128.252: icmp_seq=1 ttl=46 time=741 ms
64 bytes from 94.130.128.252: icmp_seq=2 ttl=46 time=700 ms
64 bytes from 94.130.128.252: icmp_seq=3 ttl=46 time=749 ms
64 bytes from 94.130.128.252: icmp_seq=4 ttl=46 time=738 ms
64 bytes from 94.130.128.252: icmp_seq=5 ttl=46 time=767 ms
64 bytes from 94.130.128.252: icmp_seq=6 ttl=46 time=737 ms
64 bytes from 94.130.128.252: icmp_seq=7 ttl=46 time=746 ms
64 bytes from 94.130.128.252: icmp_seq=8 ttl=46 time=755 ms
64 bytes from 94.130.128.252: icmp_seq=9 ttl=46 time=754 ms
64 bytes from 94.130.128.252: icmp_seq=10 ttl=46 time=743 ms
64 bytes from 94.130.128.252: icmp_seq=11 ttl=46 time=712 ms
64 bytes from 94.130.128.252: icmp_seq=12 ttl=46 time=781 ms

installed traceroute on my loonix box....  😉

Here is the terminal data.

tj@Maingear:~$ traceroute 94.130.128.252
traceroute to 94.130.128.252 (94.130.128.252), 64 hops max
1 192.168.42.1 0.235ms 0.160ms 0.185ms
2 100.104.74.105 0.429ms 0.403ms 0.388ms
3 69.35.193.85 634.652ms 779.951ms 690.055ms
4 69.35.196.59 550.078ms 1099.978ms 1059.977ms
5 69.35.196.33 590.008ms 650.020ms 910.104ms
6 * 4.30.69.133 666.961ms 860.024ms
7 * * *
8 212.113.8.42 740.961ms 759.878ms 950.128ms
9 5.56.18.1 1199.755ms 1240.346ms 759.614ms
10 80.255.15.122 790.045ms 710.005ms 1049.842ms
11 213.239.224.245 1040.022ms 819.939ms 799.971ms
12 213.239.229.134 1219.975ms 1090.023ms 1069.892ms
13 94.130.128.252 1079.823ms !* 1070.026ms !* 1089.964ms !*
tj@Maingear:~$

I'm thinking it's something in the DNS where it's just not resolving anything.

Can you try putting the DNS back to automatic, reboot and see if it works?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

Letting the system get DNS from the Hughes router so not longer the 8.8.8.8 or 8.8.4.4 I get the following from Firefox in Ubuntu.

 

Secure Connection Failed

The connection to the server was reset while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

 

From Chome in Ubuntu

Cannot load app

It looks like you are offline! Please check your network connection and try again.

 

So the same.

 

TJ