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Weird slow speeds: Summerskies again

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New Member

Re: Weird slow speeds: Summerskies again

Hey Liz,


Any update? Just checkin in.

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New Member

Re: Weird slow speeds: Summerskies again

Tonight's tests.


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Moderator
Moderator

Re: Weird slow speeds: Summerskies again

Hi Summerskies,

No update from the engineers as of yet, but rest assured I'll post back as soon as I have news for you. Thank you.

-Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
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New Member

Re: Weird slow speeds: Summerskies again

Tonight's tests. Any word yet? Been twelve days.


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New Member

Re: Weird slow speeds: Summerskies again

08/16/2015 16:01:14 your lucky lmao

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08/16/2015 15:58:24
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08/16/2015 01:37:04
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08/13/2015 20:42:22
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08/13/2015 20:38:45
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08/13/2015 20:36:10
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08/13/2015 15:13:14
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08/13/2015 14:02:51
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There are
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New Member

Re: Weird slow speeds: Summerskies again

still in my 30 days dont thank i will be with them muck longer
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New Member

Re: Weird slow speeds: Summerskies again

08/17/2015 00:55:22 just now at 1 am paying for 10000 
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08/17/2015 00:54:35
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08/17/2015 00:53:32
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New Member

Re: Weird slow speeds: Summerskies again

08/17/2015 01:18:30 did one more just to see this is a joke never in my life 
305 download 
0.0 upload
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Moderator
Moderator

Re: Weird slow speeds: Summerskies again

Hi Summerskies,

Thanks for posting. I know the engineers are already working to address your concerns, but I have yet to receive any other specific updates on their progress. Once I have any updates I'll post back.

-Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
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Moderator
Moderator

Re: Weird slow speeds: Summerskies again

Hi Summerskies, 

Please let me know how your system is performing. Our engineers completed a series of updates over the past two weeks and you should be getting normal speeds again. 

If not, please run tests on testmy.net. Please be sure to space out the tests a bit, at least 5-10 min apart.

When using testmy.net, please also remember to use the 12MB test file so that we're getting the more accurate results. This illustrated guide to running a proper test includes how to select the 12 MB option: https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet-speedtest-guide-for-testmy...

You may post your results URL here so we can access and track your tests.

Please let me know if you have any additional concerns.

Thanks,
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.