Hello Beverly,
It is very nice to see that our community is giving you a hand with this situation so far. We'd like to help handle the other problem you're having - your sales call. If you are still fairly new to us, I might be able to get your sales call and review it to see if you were correctly explained the plan you were getting, given a disclaimer regarding streaming and made aware of how the service works.
Can you provide a recent case number or the serial number of your modem? This will allow me to locate your account and get started.
Thank you
Amanda