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What a ripoff

New Member

What a ripoff

Here is my HughsNet eperience. Contacted (by phone) HughesNet about internet service. Told the salesman exactly what I needed and wanted (internet with video streaming). Expected and got the sales push for things I did not want, but rejected these. The salesman assured me multiple times that the plan he was selling me would provide what I wanted. I should have been alerted when the salesman spent 5 minutes at the end of this reading company disclaimers (at a high rate of speed and a low voice). In truth, although I was on the phone, I found myself checking my back pocket for my wallet. When the installer arrived about 3 days later he said I am here to install the internet and phone service you ordered. We had to tell him that we did not order any phone service. After he completed his work and left (fortunately without installing phone service) I sat down to test out my new internet service by watching a Netflix streamed movie. Well, I could at least access the streamed movies on Netflix, but when I tried to watch them they would run for about 1 minute and then spend 2-3 minutes rebuffering. Thus it was impossible to watch. As it turns out, all video streaming runs that way and therefore the plan I have is completely useless for that. I contacted the company, and of course they said.... you guessed it, for another $10 a month I can upgrade to a plan that they assure me will allow me to watch video streaming. I rejected their offer simply on principle, so now I am stuck with HughesNet for another 11 months. What a ripoff.
8 REPLIES 8
Associate Professor

Re: What a ripoff

Daniel, can you provide a sales number, or case number?  Please don't list any phone numbers, home addresses, or you SAN/DSS.

Also, be aware if you cancel with in the first 30 days of sign-up, you can avoid the ETF.
Alum

Re: What a ripoff

Hello Daniel,

Thanks for the post and welcome to the community!

For starters, we are sorry that our service did not meet your expectations at first use. The fact of the matter is that HughesNet satellite service does not work like a Terrestrial service such as fiber optic, DSL or cable.

Usage differs from each customer, so that is why we have tools for you to manage your data, such as our Status meter. Because satellite works differently, monitoring your data is effective for managing your usage.

Some of our customers have found that certain routers tend to drain data quicker than others.
Here is a list of recommended one here:
http://www.hughesnet.com/indexx.cfm?page=dspWirelessRouter

Regarding Netflix, here is a breakdown of how to control your data when streaming from Netflix: https://help.netflix.com/en/node/87

If you feel that your service is draining data, there is a post regarding this issue here: https://community.myhughesnet.com/hughesnet/topics/unidentified_usage_verification

Post back if you need any additional assistance and we'll be happy to address your concerns.

-Warren

Alum

Re: What a ripoff

Daniel,

 I forgot to mention that I have located your account and in process of running remote diagnostics to be sure your equipment is running optimally. I will post back results momentarily.

- Warren
Highlighted
New Member

Re: What a ripoff

If you are within 30 days of your service, you can terminate it without a termination fee. You will however need to get the ball rolling asap.
New Poster

Re: What a ripoff

Also you said that you would have to put up with it for another 11 months that means that you have either had this service for 13 months already or you think you only signed a 1 year contract which I have never heard of with Hughes. Their contract is 2 years standard.
Alum

Re: What a ripoff

Daniel,

Your remote diagnostics came back normal. Please let us know if your having any other questions and we'll be happy to address your concerns.

- Warren
New Poster

Re: What a ripoff

Daniel if you set the playback setting to SD on Netflix and Hulu it will not buffer like that and it wont use near as much data either.
New Member

Re: What a ripoff

When I told tech support I wanted to drop them, their response was that I am on a 3 yr. contract.  I was never told that, not at all and I recorded the entire conversation I had with the salesman.  I am currently working with an attorney.  I've had it with this company.  I don't see why they want to do business this way because, they may have some locked in but all of them will be out of contract eventually.  So what good does it do to treat customers this way.