Thank you for your patience. In looking at your account, I see you're on the ProPlus Gen3 plan. In your System Control Center (192.168.0.1), I see this, which indicates to me that your allowance resets at 5am PT and that the "Regular Period" (Anytime Period) ends at 2am PT. I've asked for further clarification, but I if your allowance resets at 5am, I would say that any usage after that would count towards your daily allowance.
So when do the bonus bytes get used? Only between 2 am and 5 am? I know that my status meter is still blue at 7 am which would seem to indicate that the bonus period is in effect but apparently that is not the case. This is unfortunately misleading. And all the support documents seem to indicate that the bonus time should be between 2 am and 8 am local time. I cannot find anything regarding a shorter bonus time period if you are a Gen 3 user. Thank you for looking into this and I would appreciate further clarification.
I'm glad that cleared things up somewhat. I was also surprised to see that the Allowance reset for you is at 5 am. I've asked internally for further clarification on that, but going by what is in your System Control center, your Anytime period ends at 2am and your Daily Allowance resets at 5am.
Please let me know when you get further clarification as I feel that we are being short-changed on our bonus time since we do not appear to be getting what is said in the support documents. I would also be curious to know if this applies to all Gen 3 users on the HN9000. Seems like maybe West coast customers are getting short changed as bonus time ends at 8 AM Eastern time and not per our local time zone?
The fact you are on a Legacy service plan means your bonus period is (or WAS) between 2:00AM and 7:00AM Eastern if I remember correctly, however, that supposedly changed at some point, because according to an older Hughesnet page they extended it, and made the time local for users....
Great news for our HN9000/SPACEWAY customers! We’ve enhanced the Download Zone associated with your service plan so that it now works on YOUR local time, rather than our (Eastern) time. With this update, you no longer need to remember, convert, or schedule based on another time zone. All you need to do is remember that your Download Zone is from 2 am-8 am in your local time zone.
The "rules" for legacy plans are .... different.
7000s daily plans are different from 9000 daily systems. 7000s users in Alaska have the rules applied different.
9000 daily plans are thus:
All times are "local"
Plans have a "roll-over" feature where up to 2 days of allowance can accumulate (IE; 525 MB per day refill with "data bank" would equal a max Anytime value of 1050 MB)
The "Anytime" data bucket is from 7am to 2am local
The "Unlimited data bucket" is from 2am to 7am local.
The new "daily allowance" is add to your data bucket at 5am ... but you will not begin to draw from that data bucket until 7am.
Because of the data bank feature the new daily addition will only add your "daily allotment" that is added to the previous days remainder as of 2am.
Example: You don't use your computer for two days ... day 1, 525 MB is added and you use none so at the end of Day 1 you have 525 "in the bank" at 2am. At 5am the day 2 allotment is added to your remainder ... added at 5am. You will see the total amount in your Anytime Bucket. You just won't draw from it until 7am.
If you had less than your full daily allownce left at 2am, that lesser amount is "banked" and the next day allowance is added at 5am. Lets say you had 250 MB left at 2am and 525MB was added at 5am for a total of 775 MB available to be used starting at 7am when the unlimited free zone ends. It may be that the lower "roll-over" amount is what is making it appear you are using data earlier than 7am.
This is said by someone who had a 7000s system for years that had even more complex rules for those few of us that had data bank on that system
Screenshots are your friend here:
Take one before 5am ... that will document your roll-over amount.
Take another just after 5am when your daily allotment is added to your previous days remainder
Take a third screenshot just prior to 7am .... your Anytime data should not have dropped ... meaning you were drawing from the free-zone prior to 7am.
Just clarify ...
9000 Daily plans .... Anytime Bytes: 7am to 2am, Unlmited Free Zone 2am to 7am local time
9000 Monthly plans ... Anytime Bytes: 8am to 2am, Bonus Bytes 2am to 8am local time
Just because your remaining data is increased at 5am is no reason to think that you are "using" from it .... unless you see those numbers drop before 7am.
Thank you Gwalk900 for that detailed explanation. That makes sense although as Corrosive pointed out, that was supposed to change for HN9000 users so that the bonus period was between 2 AM and 8 AM local time. The issue I mentioned at the outset is that data used before 7 AM (350 MB) does appear to have come out of my daily anytime data rather than the bonus data. I will obviously have to watch this closely in the future.
One has to consider that there are two classes of Spaceway-3/HN9000 users
The most common are those users with a HN9000 modem and a monthly data refill. Those users have two periods from which to draw data. Anytime Bytes (8am to 2am local) and Bonus Bytes (2am to 8am local)
There are some users that stayed on the now grandfathered legacy daily refill plans. The time periods are a little differant. Anytime Bytes (7am to 2am local) and an unmetered free zone from 2am to 7am local.
Gwalk, the change was supposed to be system wide according to an announcement long long ago. That included Legacy users with older plans.