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When are bonus bytes used?

Honorary Alumnus

Re: When are bonus bytes used?

I too seen the announcement.

I don't think that applied to Gen3 legacy daily plans. Daily Gen3 went to 2-7 local.

 

While it is Friday; lets tag @Liz for clarification.

 

There was a relaxed period while Hughes switched to "local times" way back when.

There were further changes for the 7000 folks ... those in Alaska going "local" while those in the lower 48 being based on Eastern while all Gen4 (ES17) and SP-3 Gen4 "wannabe" plans going Bonus Bytes 2am to 8am.

 

 

Moderator
Moderator

Re: When are bonus bytes used?

Hi folks,

 

Still trying to get clarification on this. What Gwalk described is what appears is the case here; ret2rom's data resets at 5am, before the Free Download Zone ends at 7am. I'm having an engineer check if Anytime data was being used before 7 am or see if there's anything abnormal about this site.

 

 

Thanks,
Liz

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Moderator
Moderator

Re: When are bonus bytes used?

Hi ret2rom,

 

Just spoke with the engineer and he will investigate into why your Anytime Bytes were being used before 7am on June 9. Your Free Download Zone is 2am -7am your local time. The engineer also cleared up that the "Allowance Resets in..." part on your SCC refers to your monthly billing cycle. "Regular period ends..." refers to when your Anytime Period ends and your Free Download Zone period begins.

 

Once I hear back from the engineer regarding your unexpected usage on the 9th, I'll let you know.

 

Since then, has this happened again? Your Anytime Bytes being used before 7am?

 

Thanks,
Liz

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Associate Professor

Re: When are bonus bytes used?

@Liz does anyone still have the ability to modify https://customercare.myhughesnet.com/ ???  Because there it states the following, which leads one to believe it also applies to Legacy customers...  Appears the last time it was touched was in 2015....

Great news for our HN9000/SPACEWAY customers! We’ve enhanced the Download Zone associated with your service plan so that it now works on YOUR local time, rather than our (Eastern) time. With this update, you no longer need to remember, convert, or schedule based on another time zone. All you need to do is remember that your Download Zone is from 2 am-8 am in your local time zone.

Moderator
Moderator

Re: When are bonus bytes used?

@C0RR0SIVE I'm not sure... we've been saying for a long time that we were getting rid of that site... I've heard again here that it's supposed to go away soon, but we'll see if that actually happens.

Thanks,
Liz

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Associate Professor
Freshman

Re: When are bonus bytes used?

Hi Liz,

 

It is not common for me to be on the computer before 7 AM.  However, I was on at 5 AM the other day and I did NOT notice this same problem.  Thank you for looking into this for me.  One other item of clarification....when I am looking at the usage history graph, are those times local?  Do they take into account daylight savings time?  Just wanted to make sure of that.

 

 

Moderator
Moderator

Re: When are bonus bytes used?

I believe the usage history is in your local time and that we do take daylight savings time into account. I've asked an engineer to confirm, I'll let you know when I hear back.

 

Thanks,
Liz

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Moderator
Moderator

Re: When are bonus bytes used?

Hi ret2rom,

 

Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.

 

 

Thanks,
Liz

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