Open the modems SCC by entering 192.168.0.1
Are both of the icons (marked as #1 & #2) both green ?
(click on the picture for larger image)
Overall I'm pleased with my service. I usually get 18-20 Mbps speeds on my 15 Mbps rated plan.
Lack of speed can be caused by many things. To name a few:
Weather at the users location
Weather at the users assigned Gateway
Improperly configured Router
Too many devices simultaneously connected
Unknown/unseen background processes draining available bandwidth
User network adaptor misconfigured
I suggest you do the following:
Post a case number or the serial number of your modem (found on a sticker bottom/rear) so that the Mods can find your account details.
Connect a single computer directly to the Hughes modem during this early testing phase.
Register and then log in:
Perform a series of MANUAL download speed tests, 12 MB in size:
Post either a link to your save results or a screenshot of same.
The Mods can then run remote diagnostics on your system and review your speed test results.
I'm very happy with my Hughesnet service, and like Gwalk900, I often get download speeds of around 20Mbps, and I'm on one of the "up To 10Mbps" plans. Those tests Gwalk900 outlined can help the Official Reps to determine what's going on and how to address the issue.