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Why am I not getting a response here? Slow upload.

Liz
Moderator
Moderator

Re: Why am I not getting a response here? Slow upload.

Good morning Alexone,

 

  I'm glad you found the community, thank you for posting and working with some of our long time community members. I pulled up your account and ran diagnostics on your site and see that the HughesNet equipment is working normally. Currently I don't see any devices connected to the network so I have no information to offer about those.

 

If you're trying to work from home, we have some tips that may help: https://www.hninfo.us/worktips

 

If you still have concerns, please let me know what exactly you're trying to do online that prompted running speed tests.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Alexone
Sophomore

Re: Why am I not getting a response here? Slow upload.

Thanks for responding to me I did take a look at the help page. Can you tell me if Citrix is considered a vpn because that is what I have to use to be able to work from home. It seems that I am getting slow upload speeds. Here are my latest tests.

4/30/20 11:29:24 am 2.33 Mbps 292 kB/sHughes 4 MB87270945963531   
4/30/20 11:17:06 am 2.37 Mbps 296 kB/sHughes 4 MB87270945963531   
4/30/20 11:12:23 am 1.71 Mbps 213 kB/sHughes 4 MB87270945963531   
4/30/20 10:56:06 am 1.38 Mbps 172 kB/sHughes 4 MB87270945963531   

 

https://testmy.net/quickstats/Alexia

maratsade
Distinguished Professor IV

Re: Why am I not getting a response here? Slow upload.

HN upload speeds are up to 3 Mbps, so it seems you're getting acceptable upload speeds for the system.