Why can't I get the 20/50 plan for no extra charge? Right now, I have the 20/25 GB plan. I was told by a rep today that the ONLY way I can get the 50 GB Bonus Bytes that EVERY other plan receives is if I pay $30 MORE a month. Ridiculous. I have been a customer since 2009. Why can't I get the better plan since I am on the MAX Plan already? I do not understand. I am right now looking into other providers. Please explain if possible. Thank you.
I cannot get the Bonus Bytes 50 GB without paying more money? I have the 20/25 GB plan but HughesNet is stating that I have to pay more for the Bonus Bytes every other plan offers?!? Anyone else dealing with this?? It doesn't make any sense. TIA
I was able to locate your account and do see that you have been a great long term customer for at least 6 years! Thank you so much and welcome the community!! We do have retention offers that are made to customers just like you, based on length of service, billing and payment history, etc. We will review your account to see if you are eligible for a monthly discount if you were to upgrade to the new "Max" plan. We certainly would not like to see you go after being such a loyal customer all these years. I will assign an account manager to contact your directly.
Thank you for writing so that we could offer some help.