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Why do i keep loosing my connection

Moderator

Re: Why do i keep loosing my connection

Firepolice69

 

Thanks for waiting (if you were Smiley Happy

 

I ran some initial diagnostics and don't see anything wrong with your HughesNet equipment. Since it seems mostly related to 2Ghz and 5Ghz connectivity, it would help to know a bit more in that area.  Can you list the devices that are losing the connection, or not seeing the 5Ghz band? If you can also put what version of operating system or mobile operating system they are running, that would be helpful too.

 

Thank you for your cooperation on this

 

Amanda

New Poster

Re: Why do i keep loosing my connection

Hello and thanks for replying There was no bad weather at all its was sunny and calm. I been having problems soince day one when it was installed which was May 8th When tech support runs there diagnostic they say everything is fine at there end i think its either a bad modem something outside from the installation or since the modem is directly behind the one tv maybe interferience which i cannot see if its that cause i have no slack on the cable to be able to move it anywhere

New Poster

Re: Why do i keep loosing my connection

ok zte max pro phone sees 5g without a signal downstairs upstairs it sees 5g with 3 bars signal but cant connect to 5g tv downstairs wont connect to 5g sees 5g but without a signal. tablet same deal direct tv box same deal nothing will connect to 5g computer will not connect to 5g but will connect to 2g and be cut off every 3 to 5 minutes which is running on windows 10 a Dell. i brought a friends HP Laptop over to see if it would work and same deal the tablet is on android 5 and the phone on android 6.01

Distinguished Professor IV

Re: Why do i keep loosing my connection

@FirePolice69

 

This isn't regarding your problem, but only something you mentioned, and that's that you were trying to connect to a DirecTV receiver.  Be VERY careful if you are going to connect to a DirecTV receiver, as there is no way to control the data they use and they use it for more than just on demand.  And turning off power on such a device doesn't really turn it off, it just puts it in standby mode, allowing it to still be connected to your WiFi and still use data.  Connecting Hughesnet (or any ISP with a data cap) to such a device is usually recommended against for this reason.    

 

Edit:  In addtion, if you have not previously had the DirecTV receiver connected to WiFi, you'll notice that, when you do, a few things change on it.  And even if you later reset the network on the device to disconnect it from the WiFi, it will annoy you with constant reconnection recommendations.  It also causes it to try to connect to the internet when you do searches, and, strangely enough, will continue to even after a network reset.  I learned this the hard way after just trying on demand to see what it was like after upgrading to Gen5.  The only way I could get things back to normal was to do a complete factory reset, losing everything on the DVR and losing all of my settings.  It's something I try to warn other people about before they take that leap.    

 

This second paragraph is only my personal warning about the DirecTV receiver (mine's a Genie).  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Highlighted
New Poster

Re: Why do i keep loosing my connection

Was wondering would the cable that comcast uses in there hookups be the same for hughesnet. I still havent gotton anywhere and was thinking of moving the modem upstairs to see if the would work but i would have to reroute another cable line and alls i have is comcast cable wire

New Poster

Re: Why do i keep loosing my connection

I also came across a website dnscheck.pingdom.com which is supposed to check if the dns is configured properly It did find what it called one warning and what it called one error

were found!

 
Basic View
Advanced View
 

hughesnet.com

2017-05-20 20:19:20

 

Delegation
 

Everything is fine.

 

All tests successful in this part, no errors or warnings.

Nameserver
 
ns1.hns.com.

Everything is fine.

 

All tests successful in this part, no errors or warnings.

ns2.hns.com.

Everything is fine.

 

All tests successful in this part, no errors or warnings.

ns5.echostar.com.

Reverse for 139.85.4.15 points to an unknown host name (chipzifb.sats.dmz).

 

The PTR record for the address points to an unknown host name.

Name server ns5.echostar.com (139.85.4.15) does not answer queries over TCP.

 

The name server failed to answer queries sent over TCP. This is probably due to the name server not correctly set up or due to misconfgured filtering in a firewall. It is a rather common misconception that DNS does not need TCP unless they provide zone transfers - perhaps the name server administrator is not aware that TCP usually is a requirement.

Consistency
 

Everything is fine.

 

All tests successful in this part, no errors or warnings.

SOA
 

Everything is fine.

 

All tests successful in this part, no errors or warnings.

Connectivity
 

Everything is fine.

 

All tests successful in this part, no errors or warnings.

DNSSEC
 

Everything is fine.

 

All tests successful in this part, no errors or warnings.

Dont know if my issues are there or not

New Poster

Re: Why do i keep loosing my connection

Here is the results from another site dnscheck.ripe.net

 

Delegation
Nameserver
  • Nameserver ns1.hns.com

  • Could not find reverse address for 69.35.42.41 (41.42.35.69.in-addr.arpa.).

  • Nameserver ns2.hns.com

  • Could not find reverse address for 69.35.42.42 (42.42.35.69.in-addr.arpa.).

  • Nameserver ns5.echostar.com

  • Reverse for 139.85.4.15 points to an unknown host name (chipzifb.sats.dmz).

  • Name server ns5.echostar.com (139.85.4.15) does not answer queries over TCP.

Consistency
SOA
  • Could not find reverse address for 69.35.42.41 (41.42.35.69.in-addr.arpa.).

Connectivity
DNSSEC

Link to this test:
http://dnscheck.ripe.net/?time=1495305671&id=18938783&view=basic&test=standard

New Poster

Re: Why do i keep loosing my connection

an advance test brought up a few errors

 

  • Begin testing delegation for hughesnet.com.

  • Name servers listed at parent: ns1.hns.com,ns2.hns.com,ns5.echostar.com

  • Name servers listed at child: ns1.hns.com,ns2.hns.com,ns5.echostar.com

  • No IPv6 name servers found.

  • Parent glue for hughesnet.com found: ns1.hns.com (69.35.42.41)

  • Parent glue for hughesnet.com found: ns2.hns.com (69.35.42.42)

  • Parent glue for hughesnet.com found: ns5.echostar.com (139.85.4.15)

  • Checking glue for ns1.hns.com (69.35.42.41).

  • Checking glue for ns2.hns.com (69.35.42.42).

  • Checking glue for ns5.echostar.com (139.85.4.15).

  • Parent glue for hughesnet.com found: ns1.hns.com (69.35.42.41)

  • Parent glue for hughesnet.com found: ns2.hns.com (69.35.42.42)

  • Parent glue for hughesnet.com found: ns5.echostar.com (139.85.4.15)

  • It is possible to build a referral packet for hughesnet.com that works without EDNS0.

  • Previously used name servers for hughesnet.com:

  • Done testing delegation for hughesnet.com.

Nameserver
  • Nameserver ns1.hns.com

  • Begin testing name server ns1.hns.com.

  • Begin testing host ns1.hns.com.

  • Begin testing address 69.35.42.41.

  • Could not find reverse address for 69.35.42.41 (41.42.35.69.in-addr.arpa.).

  • Done testing address 69.35.42.41.

  • Done testing host ns1.hns.com.

  • Name server ns1.hns.com (69.35.42.41) answers queries over UDP.

  • Name server ns1.hns.com (69.35.42.41) answers queries over TCP.

  • Name server ns1.hns.com (69.35.42.41) is not recursive.

  • Name server ns1.hns.com (69.35.42.41) authoritative for hughesnet.com.

  • Done testing name server ns1.hns.com.

  • Nameserver ns2.hns.com

  • Begin testing name server ns2.hns.com.

  • Begin testing host ns2.hns.com.

  • Begin testing address 69.35.42.42.

  • Could not find reverse address for 69.35.42.42 (42.42.35.69.in-addr.arpa.).

  • Done testing address 69.35.42.42.

  • Done testing host ns2.hns.com.

  • Name server ns2.hns.com (69.35.42.42) answers queries over UDP.

  • Name server ns2.hns.com (69.35.42.42) answers queries over TCP.

  • Name server ns2.hns.com (69.35.42.42) is not recursive.

  • Name server ns2.hns.com (69.35.42.42) authoritative for hughesnet.com.

  • Done testing name server ns2.hns.com.

  • Nameserver ns5.echostar.com

  • Begin testing name server ns5.echostar.com.

  • Begin testing host ns5.echostar.com.

  • Begin testing address 139.85.4.15.

  • Reverse for 139.85.4.15 points to an unknown host name (chipzifb.sats.dmz).

  • Done testing address 139.85.4.15.

  • Done testing host ns5.echostar.com.

  • Name server ns5.echostar.com (139.85.4.15) answers queries over UDP.

  • DNS lookup error (connection failed).

  • Name server ns5.echostar.com (139.85.4.15) does not answer queries over TCP.

  • Name server ns5.echostar.com (139.85.4.15) is not recursive.

  • DNS lookup error (connection failed).

  • Name server ns5.echostar.com (139.85.4.15) authoritative for hughesnet.com.

  • Name server ns5.echostar.com (139.85.4.15) not checked for zone transfer of hughesnet.com.

  • Name server ns5.echostar.com (139.85.4.15) not checked for legacy name server ID.

  • Done testing name server ns5.echostar.com.

Consistency
  • Begin testing zone consistency for hughesnet.com.

  • SOA at address 69.35.42.41 has serial 776.

  • SOA at address 69.35.42.42 has serial 776.

  • SOA at address 139.85.4.15 has serial 776.

  • All SOA records have consistent serial numbers.

  • All other fields in the SOA record are consistent among all name servers.

  • The listed nameservers for hughesnet.com all report the same set of nameservers.

  • Done testing zone consistency for hughesnet.com.

SOA
  • Begin testing SOA parameters for hughesnet.com.

  • Found SOA record for hughesnet.com.

  • Begin testing host ns1.hns.com.

  • Begin testing address 69.35.42.41.

  • Could not find reverse address for 69.35.42.41 (41.42.35.69.in-addr.arpa.).

  • Done testing address 69.35.42.41.

  • Done testing host ns1.hns.com.

  • SOA MNAME for hughesnet.com valid (ns1.hns.com).

  • SOA MNAME for hughesnet.com (ns1.hns.com) listed as NS.

  • SOA MNAME for hughesnet.com (ns1.hns.com) is authoritative.

  • Successful attempt to deliver email for SOA RNAME of hughesnet.com (no_email.hughes.com) using no_email@hughes.com.

  • SOA TTL for hughesnet.com too small (1800) - recommended >= 3600.

  • SOA refresh for hughesnet.com OK (86400) - recommended >= 14400.

  • SOA retry for hughesnet.com OK (14400) - recommended >= 3600.

  • SOA expire for hughesnet.com too small (432000) - recommended >= 604800.

  • SOA expire for hughesnet.com lower than refresh.

  • SOA minimum for hughesnet.com too large (302400) - recommended <= 86400.

  • Done testing SOA parameters for hughesnet.com.

Connectivity
DNSSEC
  • Begin testing DNSSEC for hughesnet.com.

  • Did not find DS record for hughesnet.com at parent.

  • DNS lookup error (connection failed).

  • Servers for hughesnet.com have consistent extra processing status.

  • Authenticated denial records not found for hughesnet.com.

  • Did not find DNSKEY record for hughesnet.com at child.

  • No DNSKEY(s) found at child, other tests skipped.

  • Done testing DNSSEC for hughesnet.com.

Link to this test:

New Member

Re: Why do i keep loosing my connection

I have had Hughes for years and have never experienced anything like this ever.  It started just a month and a half ago and that is coinciding with the complaints from other Hughes users.  I suspect they have done some alteration with "their" equipment or have made some adjustment on the sattellite or such.  All of a sudden one day, and I wrote the date down, I started to lose internet capabilities.  A test of the connectivity showed limited conductivity and when checked five minutes later it showed good connectivity, then bad again a minute after that.  I called tech dept at Hughes and the did their regular tests and told me there were storms in Utah.  What!  I live in Tennessee.  Utah is where my gateway to the internet is located.  OK.  I've had this trouble for over a month and I doubt Utah has had storms every minute of every day and night for a month and a half.  They rebooted the modem four times, 4 different techs and the call was dropped because I have the Hughs phone service.  I told them that.  I have 8 calls in to them and they won't admit it but they can't fix this issue.  Its all about the weather they are telling me.  The weather is beautiful here and I checked and its beautiful in Utah.  So now what?  They gave me a deal on the newest modem at a discounted price.  What the heck.  I took it with the understanding that if this issue still exists I am dropping them and getting Verizon 4G

Associate Professor

Re: Why do i keep loosing my connection

@loucksgl61

 

You may be best to create a new topic for your issue if you haven't already.  If you are in fact on SLC, there was a performance issue on it the other day that should have been corrected.  If you haven't please reboot your modem and see how things go.