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Why does Hughes Net advertize HIGH SPEED internet and the speed is only about 1.64 most of the time

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Why does Hughes Net advertize HIGH SPEED internet and the speed is only about 1.64 most of the time

Very Slow Internet Service 
2 REPLIES 2
Distinguished Professor IV

Re: Why does Hughes Net advertize HIGH SPEED internet and the speed is only about 1.64 most of the time

accessorizmyride,

To help you with speed issues, the reps are going to need some speed tests performed at testmy.net.  

http://testmy.net/

With a single device connected directly to the modem with a LAN cable (NO ROUTER), perform a batch of three to five tests, and a run batch of tests a few times a day, preferably in the morning, afternoon and evening, if you are able.  More instructions in the link below...

 http://customer.kb.hughesnet.com/Pages/7001.aspx

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]
 
 

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Moderator

Re: Why does Hughes Net advertize HIGH SPEED internet and the speed is only about 1.64 most of the time

Hi accessorizmyride,

Welcome to our community! GabeU above has provided you with the right steps to get started with us on resolving your concerns. Please be sure to post your results URL so we can check them out.

Thank you
Amanda