accessorizmyride,
To help you with speed issues, the reps are going to need some speed tests performed at testmy.net.
http://testmy.net/With a single device connected directly to the modem with a LAN cable (NO ROUTER), perform a batch of three to five tests, and a run batch of tests a few times a day, preferably in the morning, afternoon and evening, if you are able. More instructions in the link below...
http://customer.kb.hughesnet.com/Pages/7001.aspxMost important points:
-
do the tests while directly connected to the HughesNet modem-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like
http://testmy.net/quickstats/[yourusername]