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Why is Facebook blocked by my HN9000 system?

New Poster

Re: Why is Facebook blocked by my HN9000 system?

and now all the sudden its working, since I could get to the login screen I think the problem is with facebook not Hughes
Assistant Professor

Re: Why is Facebook blocked by my HN9000 system?

Maybe Facebook has their servers set to a very low acceptable latency and that could cause it? I'm spit-balling here, throw stuff at the wall and see what sticks.  Smiley Happy
New Member

Re: Why is Facebook blocked by my HN9000 system?

Moderator

Re: Why is Facebook blocked by my HN9000 system?

Hello Renee,

Thank you very much for the screenshot! We've sent it over. I appreciate you lending a hand.

Thanks
Amanda
New Member

Re: Why is Facebook blocked by my HN9000 system?

google  [  connection issue 309 and see if makes sense to you  ]


New Member

Re: Why is Facebook blocked by my HN9000 system?

Supplying the trace route to www.facebook.com from one of the home PC's under Hughesnet.

C:\Users\JoanneSteve>tracert www.facebook.com
Tracing route to www.facebook.com [31.13.74.1]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  HOMEROUTER [192.168.1.1]
  2     2 ms     2 ms     1 ms  192.168.0.1
  3    24 ms     1 ms     1 ms  192.168.0.1
  4   887 ms  1056 ms  1246 ms  host1845220.direcway.com [184.52.0.2]
  5   890 ms  1256 ms   757 ms  host184521570.direcway.com [184.52.0.157]
  6   836 ms   767 ms   577 ms  h49.234.190.173.static.ip.windstream.net [173.19
0.234.49]
  7   854 ms   747 ms   777 ms  h208.97.23.98.static.ip.windstream.net [98.23.97
.208]
  8   735 ms   887 ms   770 ms  h144.132.135.40.static.ip.windstream.net [40.135
.132.144]
  9   747 ms  1156 ms  1137 ms  h106.10.128.40.static.ip.windstream.net [40.128.
10.106]
 10  1162 ms  1053 ms  1246 ms  et3-0-0-0.cr01.chcg01-il.us.windstream.net [40.1
28.10.150]
 11  1038 ms  1127 ms  1160 ms  ae16.pr02.ord1.tfbnw.net [103.4.97.14]
 12  1080 ms  1166 ms  1127 ms  psw01b.ord1.tfbnw.net [204.15.22.89]
 13   880 ms  1057 ms  1236 ms  msw1ak.01.ord1.tfbnw.net [173.252.64.99]
 14   897 ms  1139 ms  1143 ms  edge-star-shv-01-ord1.facebook.com [31.13.74.1]


Trace complete.


Here is a screenshot of the error using Google Chrome.

New Member

Re: Why is Facebook blocked by my HN9000 system?

i am also without Facebook again... 2 days now... then it worked a couple hours this morning, but back down again.... 
New Member

Re: Why is Facebook blocked by my HN9000 system?

I have this problem all the time, and hughes says it is something on my end.. I think it is funny that my cell phone and computer will access it with no problem while I am using my cell phone as a hotspot.. but again, It has to be something in my system
Highlighted
New Member

Re: Why is Facebook blocked by my HN9000 system?

Thanks for the offer Liz, but 24 hours without Facebook is not a big problem for me! Instead I'd rather your technicians worry about the massive outage you are currently experiencing.
Moderator

Re: Why is Facebook blocked by my HN9000 system?

Hello,


Our engineers are still working on this and are making progress. I hope to have an update for you again very soon. We really appreciate your patience!


Thank you,
Amanda