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Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

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Honorary Alumnus

Re: Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

Gary,

Here is a link to the main "project" topic that I will update if I EVER get some time:

https://community.myhughesnet.com/hughesnet/topics/beams-gateways-and-loading-overloading


That info is for Echostar17 Gen4 gateways.

I will have to dig to get more info in Spaceway3 gateways ... rumor is "about" the same but with a few additional.

I'm really weak on 9000 stuff as I skipped that system .. going straight from a DW6000/HN7000s to a HT1100.

Still, save the link to the above because that will be the point of update and that topic gets buried fast due to lack of interest to the average user (until things stop working of course).


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Assistant Professor

Re: Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

Honestly don't know why Hughes won't provide them. Big corporate intellectual property or something? Would have thought they'd have shut down your project by now if not wanting it publicly available.
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Honorary Alumnus

Re: Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

BirdDog,

I think a "corporate" person needs to be so careful as to what they say .. they are so used to the "product" that something they take for granted very well could be "inside info".

Where as the mumblings of an old twice retired duffer such as myself can be overlooked/ignored as the "musings" of ... an "Old Duffer".


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Assistant Professor

Re: Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

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Freshman

Re: Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

WAN Info
Satellite Receive Signal Strength 86 

What does this mean?  Is my satellite dish not receiving fast enough?
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New Member

Re: Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

That is very low and explains the slowness and probably you  get lots of freeze ups.  Most likely an alignment or cable issue would be my guess unless there were storms or heavy cloud cover when you took the reading.
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Freshman

Re: Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

Will Trees cause this interference?
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Alum

Re: Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

Hi ablstnlki12,

Yes, line of sight(LOS) is very important to a strong signal. When was your service installed. I've seen some installs become a problem once tress have regrown their leaves from winter. Do you have a clear view of the dish and its LOS? Your account info is linked with your community profile. So I'll go ahead and run some diagnostics in the mean time and see what I find. We appreciate your patience and cooperation as we help address your concerns.

Thank you,
Chris
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New Member

Re: Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

Like Chris said, just think of those leaves like hundreds of tiny dishes bouncing your signal everywhere but where it needs to go.  
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Alum

Re: Why is Hughes.net soooooooooooo slooooooowwwwww today June 30, 2016?????

Hi ablstnlki12,

Your diagnostics definitely point to a bad LOS. I also see that you called in on the 17th of June. You spoke with an agent who offered a free dispatch due to LOS, but you declined because you wanted to get trees cut before this was done. Seems to still be the case here is that correct? Please let me know, I'd like to have a tech come out to your house. Just want to make sure this is OK with you first. Hope to hear from you soon.

Thank you,
Chris