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Why is my internet so SLOW?

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afl5013
Freshman

Why is my internet so SLOW?

My internet is honestly slower than dial-up, before my data runs out, standing right next to the router... 

I tried calling and requesting that a technician be sent out to fix the problem, however the rep just asked me a bunch of questions like was the Wifi light blinking and telling me it was odd that a Youtube video was taking so long to buffer, and then my call got dropped.

 

Has anyone here had a problem like this? Could it maybe be something with the satellite, as we've had some nasty storms the past few weeks?

 

Really wishing I read the fine print about the $400 cancellation fee before signing up...

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