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Why sudden massive data usage since upgrade to Gen5

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Sophomore

Re: Why sudden massive data usage since upgrade to Gen5

I'm the one that started this thread. Hughesnet is not a scam and I don't think that they are intentionally attempting to screw people over with data usage.  Yes, I too would go with Comcast or some other provider with unlimited (or exceptionaly high limited) data if that were an option here, but it is not.  The only other option in this area is Excede and from what I researched the new Hughenet Gen5 has higher speeds and higher data limits.  I have measured speeds with Gen5 off and on and routinely am getting much faster than advertised speeds. So this is my best option and I am fine with it and glad that I can now get internet this fast in the middle of nowhere at over 11,000 feet elevation. My only concern is whether there are any bugs in this new system in how the data usage is being measured and tracked and is Hughesnet looking into this? Because it seems that many others are experiencing the same things I have, which is that some activities now are using much more data for the exact same activity than previously with Gen4.  I do not have countless hours to investigate this and given the very high cost of this service, it seems that Hughenet should have the responsibility to investigate this not me.

 

I have not had any mysterious data usage or loss when I am not using data.  I have a security system that can control thermostats, lights, and a camera connected to the internet as well as a WiFi weather station and also DirectTV and AppleTV. But when I look at indivdual days of data usage over the past several months for days when I am not at the vacation home, the total usage for all of those devices is only about 10-20 MB per day. This is almost identical to what it was before when we had the previous Gen4 Hughesnet. That is acceptable and not a problem for me.  DirectTV does not seem to be a problem for me either. I have looked at data usage before and after many activies and I have no mysterious data loss when I am not intentionally doing somethig online. I do not stream On Demand movies on DirectTV and have seen no unusual data usage there that is any different than before.

 

Where am I seeing a difference is when I do intentional online activities. Like looking at Facebook, streaming music or video, etc. I am doing exactly the same kinds of activities as before with Gen4 and using the same data resolution for video streaming as before with Gen4. But in some cases, the data usage seems to be many times higher. This is where I have concerns.  I do stream movies and TV shows from time to time.  Yes, I fully understand that uses a lot of data. But since it is a vacation home that I use only 6-8 days a month, I can do that now and then.  I did that before with Gen4 as well even on occassion a 1080p HD movie (maybe 2 a month total).  But I still never hit my 20 GB /month data limit.  Now with 50 GB, I seem to be comng perilously close to using my limit doing exactly the same activities. I had hoped with the new 50 GB plan I could do about twice what I did before. But it seems I can only do about what I was already doing. This is my frustration.  I paid more so I could now do more, but I don't seem to be able to do that, because the same activities seem to be using far more data for some reason.  If I previously streamed a one hour TV show in 720p, it used about 750 MB - 1 GB per hour.  If I previously streamed a one hour movie or TV show in 1080p (rare I would ever do that) it was about 2 GB per hour.  But now suddenly with Gen5 it is almost double that.  And just basic activities like Facebook are also much higher than before. When I have looked online at what streaming of those various video resolutions is supposed to use in data, those numbers from before with Gen4 seem to be accurate.  But double that is not. So again, why the sudden massive difference doing the same activity? Why is a 1080p HD movie now using 4 GB per hour instead of 2GB per hour?  It isn't because of mysterious activity going on when I'm asleep. It is just much higher usage doing a very specific activity compared to before with Gen4. 

 

I don't have Glasswire, because it is not available yet for the Mac.  But I look at data right before and right after an activity like watching a TV show or movie just like I did before and there is a noticeable difference...like double.  So again, why so much more data with Gen5 compared to Gen4 doing exactly the same thing?  It is a dramatic difference.  

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Distinguished Professor IV

Re: Why sudden massive data usage since upgrade to Gen5

@mmollinet

 

I agree that it would be nice to find out why it is that Gen5 uses more data for the same activities, or at least does with some of us (myself included).  I haven't really thought much about lately due to still not being "charged" for more data than I'm actually using and not yet having come close to running out of data.  But, with that said, I can definitely understand the frustration, especially for those who had to increase their data package after upgrading to Gen5 in order to do the same things they did with Gen4 without running out of data.  

 

Less/no comression in comparison to Gen4?  Gen4 not really tallying data the way it should have (which was in our favor) while Gen5 does?  Gremlins?  It'd be nice to know, but I think what's going on with the present beam issues will delay us finding out, if we ever do. Smiley Sad    


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Re: Why sudden massive data usage since upgrade to Gen5

It is some odd phenonema for sure.  Here is my experiences... Been with Hughes on and off since the early 2000s.  Forget what year I first started but I moved here to the sticks in 2001 so would not have been too much later than that.  I started with a 5GB package.  Seemed every month I would "just" about max that out or did and would limp by in FAP.  So I upgraded to 10GB. 

 

Seeming like I was doing the same stuff I somehow always about maxed out or did max out that 10GB and limped by in FAP.  Sorry no, I am not buying more tokens (hehehe although I did a couple times).  Jumped shipped to a local direct line of site internet and they installed a antenna in my tall pine tree.  Worked ok but was flakey.  But with that I never maxed out my service and was great every month.  Then came along Gen 4. 

 

Jumped back to Hughes with a 10GB and immediately maxing out.  Upgraded to 15GB and thought I was in the butter zone.  Seemed like I did the same stuff.  Maxed out.  Went to 20GB.  Maxed out.  Switched to ATT wireless.... 50GB a month!  Wow.... thought I was in Super Butter Zone.  Nope... always at max about 1 week before the month would end so the last week I would turn off the service and turn on a couple times during the day to get emails but tried to limp by on my TMobile service that barely comes in here.  $10 per month extra per GB at ATT made me switch back to Gen 5. 

 

Back to Gen 5 and thought wow... a FAP speed that was not like pulling teeth.  I can see 1 to 3Mbps during FAP still OK but figured I was Mr 1GB a day back when I was on Gen 4.  Figured I would get the 20GB Hughes Gen 5 and max out 20 days in and limp by for 10 days.  Fast forward to now... 8 days into my new month, and I have 3.2GB remaining before I am into FAP.  So by tomorrow, just 9 days in, I used all 20GB doing basically what used to in Gen 4. 

 

Sure during Christmas we all splurge and gain a few... but then get back into a routine and don't over-eat Netflix and such, so in the coming months will see how this all pans out.  If I am still maxing out at 9 days in using all 20, I may jump to the next amount but my bet, MR PHENONEMA will rear its ugly head and I will max out again.  LOL.

 

Just playing here but yeah, it seems I am about doing the same in Gen 5 as I did in Gen 4 but my 20GB is getting me by 1/2 the time it used to.  I am now Mr 2.5GB per day!  heheheh

 

TJ

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Re: Why sudden massive data usage since upgrade to Gen5

btw... it almost seems everyday browsing uses up more data that what I used to experience.  With a movie on Netflix, I can clearly see how much a show cost me in data.  Expected amount I see after I watch it and see what it used.  But then everyday data for common stuff like emails and web browsing, I am using much more than expected compared to the past.  Wonder if faster speeds are allowing websites to display stuff I used to not see like graphics and such in higher resolutions as it thinks I have fast enough internet to handle it.

TJ

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Distinguished Professor IV

Re: Why sudden massive data usage since upgrade to Gen5

@macsociety

 

I'm wondering if, in order to provide higher speed, they had to forgo some of the compression they used with Gen4, especially since the ES19 is, more or less, a clone of the ES17, though with a higher overall throughput.  And before anyone jumps on that thought, yes, I know, the satellite is only a single component of the larger system, so other things could be contributing to, or a part of, the difference, as well.  

 

These are only suppositions, of course, but something's definitely different.   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Associate Professor

Re: Why sudden massive data usage since upgrade to Gen5

I did a bunch of tests to determine if there was a difference between what's being received (and sent) and what's being reported in my data usage. I thought there might be a compression issue with things like images and other media. Turns out there isn't... at least from my laptop that's literally 3 feet from the modem (and really should be wired instead of on wifi).

 

That said, I noticed my wife, who does most of her work downstairs uses a ton of data when running her electronic gradebook and other things. I've seen her rack up 3-400Mb on just a few hours work. I've also noticed that when I'm using apps like Twitter on my phone downstairs (with images and videos turned off) the timeline seems to use more data than usual.

 

Therefore, the only thing I can surmise that might be an issue is the sensistivity of the wifi and nack'd packets, which might be increasing data usage. It might be ultimately contributing to some people's speed problems in multiple ways as well. The issue is that I'm not exactly sure how to test this theory.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Distinguished Professor IV

Re: Why sudden massive data usage since upgrade to Gen5

@MarkJFine

 

99% of the time I'm on my LAN connected desktop.  I'm also comparing it to Glasswire.  With Gen4 the Hughesnet tally was ALWAYS below what Glasswire said, and sometimes by a very decent margin, but now they are almost always practically equal.  

 

I could kick myself for not saving snapshots of the comparisons, but that's always the way it is.  You never know you need something like that until it's too late.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: Why sudden massive data usage since upgrade to Gen5

Just wanted to backup what mmollinet has been saying. Was on gen4 for two years with a 15/50 plan. Sometimes I would run out of anytime data a day or two before reset - no big deal for me.

 

I would do OS updates, download videos from Netflix/Hulu using Playon software, etc. but only using bonus bytes overnight. I never used up even half my bonus bytes doing this on gen4.

 

Not having a clue about this huge gen5 data suckage, I recently upgraded. With absolutely no changes to what I do online, I blew though 20Gb in less than two weeks!

I have now completely run out of bonus bytes for the first time ever with 7 days left to reset.

 

Would happily switch back to gen4 if I could but guess I'm stuck now. Already tired of looking at all the zeroes on the usage meter.

 

I'm trying to set up some monitoring now, but it's plain as day that Hughesnet has made drastic changes to how data is counted between gen4 and gen5. They really should warn "upgraders" about this but I guess no one would switch to gen5 then.

 

Really hoping for a solution soon because this isn't acceptable.

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Distinguished Professor IV

Re: Why sudden massive data usage since upgrade to Gen5

@Sam_Wompdinger

 

You always have the option of upgrading to a larger plan.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro